Hybrid Senior Product Analyst

at Coles Group

• Job title: Senior Product Analyst
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Hawthorn East, Australia

About the role

• Senior Product Analyst providing analytical insights and shaping product decision-making for Coles Group's retail businesses. Collaborating with teams to enhance customer experience and product performance.

Responsibilities

• Lead analysis of customer behaviour, product performance, and business processes to inform strategic decisions.
• Partner with cross-functional teams to ensure data-driven product strategies.
• Develop frameworks and tools for measuring engagement, usability, and value delivery.
• Elicit and document functional and non-functional requirements.
• Conduct root cause analysis and validate solutions against requirements.
• Drive business process re-engineering to improve efficiency and effectiveness.
• Write user stories for Agile and Waterfall environments.
• Coordinate integration testing and validate system functionality.
• Log, prioritise, and track resolution of defects in collaboration with development teams.
• Ensure quality activities align with project delivery schedules.

Requirements

• Strong ability to elicit requirements and understand business problems.
• Expertise in business process re-engineering and solution validation.
• High data literacy with the ability to translate insights into actionable recommendations.
• Experience in requirements gathering, documentation, and technical writing.
• Familiarity with enterprise environments and systems domain knowledge.
• Ability to develop and execute detailed test plans and cases.
• Strong collaboration and communication skills across technical and business teams.

Benefits

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.