Entry - Level Geologist or Scientist role assisting Project Managers on environmental investigation and remediation tasks. Involves significant fieldwork and office coordination in Hanover, MD.
About the role
- Provide complex support to the Corporate Network project for Cisco ISE, ASA, and Umbrella at Telent. Act as a Customer Technical Advocate and part of a dedicated engineering team in a hybrid working environment.
Responsibilities
- Provide complex support to the Corporate Network project for Cisco ISE, ASA and Umbrella
- Act as a single point of contact (Customer Technical Advocate) for the customer and internal stakeholders for Corporate LAN Network, with skills within Cisco ISE, ASA and Umbrella.
- Work as part of a dedicated engineering team providing technical Solutions, Design Architecture and support across modern networks.
- Responding to problems escalated via the NRTS/Highways Technology Service desk/NOC and progressing the issue until closure to the customer's satisfaction
- Updating and documenting Service Requests on a Remedy system
- Participation in a 24-hour call out rota for outside of normal working hours support.
- Maintaining up to date product and technology knowledge
- Escalation of product defects to the appropriate Business Division or third parties.
- Attendance at customer meetings
- Build relationships, customer trust, manage difficult situations, and negotiate conflict resolution.
Requirements
- Cisco ISE, ASA, Meraki and Umbrella – these must have skills.
- Skills in Cisco switches and routers and Meraki devices
- Proficiency in maintenance and firmware upgrades
- Knowledge of Infrastructure Security, network management tools, MPLS, SD-WAN, VPN, and routing protocols
- Have knowledge of and experience with the data, network and transport layers of communication or networking systems, IPV4/6, TCP, and other emerging protocols.
Benefits
- 26 days annual leave, plus public holidays, plus the option to buy up to 10 days or sell six days each year.
- Company pension scheme
- A range of family friendly policies
- Occupational health support and wellbeing Portal
- Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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