Senior Business Operations Manager contributing to operational scalability and strategic execution at Vouch. Partnering with senior leaders to identify and solve high-impact business problems while driving initiatives.
Responsibilities
Partner with senior business leaders to identify, frame, and prioritize high-impact opportunities and operational problems
Structure ambiguous questions into clear problem statements, hypotheses, and analytical plans
Prepare clear, compelling materials for leadership discussion and recommendation forums, grounded in data and operational reality
Support scenario modeling and operational planning in close partnership with Finance
Pressure-test assumptions and surface tradeoffs to support high-quality decision making
Perform ad-hoc analysis to validate projects and assumptions
Help business leaders translate insights into clear decisions, including recommended paths forward
Act as a neutral, trusted advisor who can synthesize perspectives across Brokerage, Sales, Placement, Ops, and Product
Lead high-priority initiatives from concept through execution, either as: A senior individual contributor owning delivery, or A cross-functional project lead coordinating teams without formal authority
Drive initiatives across Operating model changes, New product and segment expansion, Cross-functional process changes
Coordinate work across multiple teams and roadmaps to reduce coordination overhead
Establish clear goals, milestones, owners, and success metrics for initiatives
Track progress, surface risks and dependencies, and course-correct as needed
Define KPIs to measure the impact of decisions and initiatives
Partner with Finance to connect outcomes to forecasts, models, and productivity assumptions
Capture learnings and feed them back into future planning and decision cycles
Requirements
4+ years in Business Operations, Strategy, Consulting, or equivalent roles
Proven experience working with senior leaders on ambiguous, high-stakes business problems
Track record of owning analyses and driving initiatives to meaningful outcomes
Experience partnering closely with Finance on planning, modeling, and forecasting
Familiarity with brokerage, insurance, or regulated operational environments is a plus
Benefits
Competitive compensation and equity packages
Health, dental, and vision insurance
Parental leave
Flexible vacation time
Wellness allowance
Technology allowance
Company-sponsored personal and professional development
L&D: Partnerships with Ethena and monthly Lunch & Learns
Wellbeing: access to many wellbeing perks, including Peloton, Fetch, OneMedical, Headspace care+, etc.
Caregiver Support: company seed into the dependent care FSA and company sponsored Care.com membership.
Regular performance reviews: Vouch conducts regular performance discussions with all team members, offering goal setting and check-ins, development discussions, and promotion opportunities
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