Sr Solutions Architect I developing BPM platform solutions for Pacific Life. Designing efficient systems and collaborating with cross - functional teams in a hybrid work environment.
About the role
- Solutions Engineer developing customer solutions in financial services. Collaborating across teams to resolve complex product issues and enhance product functionalities.
Responsibilities
- Collaborate with all teams within SS&C Eze, including Client Service, Software Development, Product Management, and Sales
- Assessing, troubleshooting, and tracking requests while providing real-time solutions
- Complete an extensive onboarding program to gain expertise in the enterprise SS&C Eze Order Management System
- Through training, gain a strong understanding of the financial technology and investment management industry
- Develop various technical skills through hands-on training (SQL, C#, PowerShell, etc.)
- Triage, diagnose, and resolve client-impacting incidents and problems
- Work directly with R&D to complement the design of future product enhancements and advocate for product supportability improvements
- Participate in various R&D forums (Agile Sprint reviews, Scrums meetings, etc.)
- Produce documentation on product functionality, troubleshooting procedures, and other topics, for training and reference purposes
- Establish strong relationships and clear lines of communication with all internal teams, including global colleagues
Requirements
- Bachelor’s degree or higher, from an accredited educational institution
- STEM, IT and business/finance backgrounds preferred
- Interest in the financial technology and investment management industry
- Strong analytical skills and problem-solving abilities
- Ability to learn quickly, effectively prioritize, and execute tasks in a fast-paced environment
- Ability to work both independently and within a team
- Strong communication skills, both written and verbal
- Nice to have: Technical skills: Microsoft SQL, Excel, C#, XML/XLST, Salesforce, Atlassian JIRA, PowerBI
- Experience with enterprise and/or SaaS support
- Investment industry skills: Bloomberg, FactSet, FIX Protocol, CFA or related certification(s)
Benefits
- Hybrid Work Model and Business Casual Dress Code, including jeans
- 401k Matching Program
- Professional Development Reimbursement
- Flexible Personal/Vacation Time Off
- Sick Leave
- Paid Holidays
- Medical, Dental, Vision
- Employee Assistance Program
- Parental Leave
- Discounts on fitness clubs, travel and more!
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