Senior IT - Security Engineer developing and implementing cyber security solutions in complex infrastructures. Collaborating with clients and leading security projects while ensuring effective threat management.
About the role
- Security Specialist managing critical firewall operations and secure network environments at Vodafone. Collaborating with cross-functional teams to ensure strong service continuity.
Responsibilities
- Deliver advanced troubleshooting for security incidents, ensuring timely closure within defined SLAs.
- Perform configuration, upgrades, and maintenance of Fortigate firewalls, FortiManager and FortiAnalyzer platforms.
- Plan, prepare, and implement customer and internal changes following ITIL processes.
- Manage vendor escalations, including ticket creation, RMA handling, and hardware replacement coordination.
- Provide coaching and knowledge-sharing across the support team through documentation and peer learning.
- Approve change requests in alignment with organisational practices and governance.
- Continuously enhance technical capability, including upskilling on new security technologies and earning relevant certifications.
Requirements
- 2–5 years of hands-on experience with Fortigate (preferably 3700D), FortiManager and FortiAnalyzer.
- Understanding of SD-WAN technologies, SASE, Zscaler (ZIA, ZPA, ZDX), IPS/IDS and application control.
- Experience with web security technologies such as Secure Web Gateway, PKI infrastructure, Cloud Firewall and multi-factor authentication tools.
- Strong analytical and troubleshooting skills with experience handling complex changes.
- Excellent communication, customer-handling and collaboration skills.
- Exposure to Checkpoint, Juniper or other firewall technologies (desired).
- Educational qualification: Engineering Graduate/Diploma with certifications such as FCNSA, FCNSP, NSE 1–3, NSE 6, NSE 7.
Benefits
- Opportunity to work with advanced security technologies across a global telecom environment.
- Continuous learning and certification pathways on Fortinet, SD-WAN, SASE and cloud security.
- Exposure to large-scale enterprise networks and complex incident scenarios.
- Collaboration with diverse teams across Hosting-MSS and global security functions.
- A culture that values simplicity, innovation, customer focus, and growth.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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