Hybrid Senior Customer Account Portfolio Manager

at Vodafone

• Job title: Senior Customer Account Portfolio Manager
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, United Kingdom

About the role

• Lead customer portfolio management for Vodafone, overseeing engagements and delivering growth. Collaborate across teams to enhance client relationships and drive business expansion.

Responsibilities

• Reporting into the Customer Account Lead, the Senior Customer Account Portfolio Manager will lead and own a significant part of our business within a customer or OpCo.
• They will own all engagements in that area, end-to-end from sales through to delivery including the P&L.
• They will also be accountable for delivering the growth, revenue and associated profitability targets.
• This will involve owning C-Suite relationships for that portfolio, and various other relationships at the E and F band level.
• They will spearhead market expansion and portfolio growth through a deep understanding of the customer’s priorities and growth agenda, supported by the CAL.
• The Portfolio Lead will be responsible for bringing together teams from the service towers to create a team delivering value for our customer, and for growing our business over the next 12-24 months.

Requirements

• Demonstrated sustained client relations management experience at a C-suite level or key decision makers in the industry. Building trusted client relationships.
• Managed a portfolio of work across multiple customers previously
• Shown ability to grow and expand existing engagements within client environment
• Demonstrated ability to bring together disparate teams to drive client success
• Leadership skills with the ability to manage and inspire cross-functional teams.
• Consulting experience ideal, but not essential

Benefits

• Annual leave: 28 days + bank holidays + the opportunity to buy/sell/carry over 5 days/year
• Charity days: 5 days/year
• Hybrid working
• Private pension: You can contribute up to 5% of your basic pay with 2:1 matching from Vodafone up to 10%.
• Vodafone family and friends discount
• Private medical, private dental, free health assessments, share save scheme
• Global parental leave policy for all new parents which includes 39 paid weeks of maternity leave and 16 weeks fully paid leave and upon returning to work, new parents can work part-time hours for 6 months whilst being paid their full-time salary
• Access to Vodafone University and LinkedIn Learning