Hybrid Core Network Assurance Engineer

at Vodafone

• Job title: Core Network Assurance Engineer
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Athens, Greece

About the role

• Core Network Assurance Engineer at Vodafone monitoring network performance, managing incidents, and ensuring operational excellence. Collaborating with technical teams to deliver quality services amid high operational demands.

Responsibilities

• A Core Network Assurance Engineer monitors network elements within teams’ scope and maintains strong knowledge of Vodafone services.
• His/her role is to detect, escalate, and manage incidents, changes, or problems that may affect service availability and quality, ensuring quick and professional resolution.
• He/She acts as a single point of contact for internal technical teams, regional NOCs, and domestic or international operators.
• Following the regionalization of monitoring and first-level fault management, he/she supports increased operational demands with the main goal of maintaining network performance, availability, and service quality.
• This role requires working effectively in a high-pressure environment, ensuring service assurance and operational excellence.
• Additionally, the team is responsible for the technical resolution or delegation of customer complaint tickets related to Core and Roaming services.

Requirements

• At least two (2) years of experience in telecommunications or Computer Systems (desired)
• Good knowledge of converged Networks architecture
• Strong customer orientation attitude
• Take initiatives, be alerted, have a sense of urgency
• Cross-Functional Collaboration: Skilled at working with diverse teams and stakeholders to achieve business goal to deliver results/change
• First degree or equivalent in Telecommunications, Electronic Engineering, Physics or Computer Science.
• Very good knowledge of English language oral and written.

Benefits

• Award-winning work environment -certified #1 Top Employer in Greece
• Competitive pay, bonus & remuneration package
• Private Health & Medical Insurance
• Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad
• Unlimited access to learning resources and trainings
• Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
• Spirit of Vodafone Day: one day each quarter dedicated to your personal development
• Extra days off: Vodafone Day, Family Day, Volunteering Day
• Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking
• Special employee offers and discounts