Product Owner specializing in WhatsApp and AI for educational clients at CI&T. Responsible for revenue generation and customer engagement through conversational solutions.
About the role
- Product Owner managing clienteling solutions at VO2 Canada. Responsible for bridging business needs and IT constraints with a focus on user experience.
Responsibilities
- Product vision leadership: Bridge the needs of business teams (Sales, Marketing, Retail) with the constraints of the IT team
- Scoping and design: Translate business objectives into detailed functional specifications and prioritize the backlog based on business value
- UX/UI & CRO approach: Collaborate with designers to create seamless customer journeys and optimize in-store conversion and engagement rates
- Data-driven management: Analyze usage KPIs, run A/B tests, and use data to justify product changes
- Advisory and strategy: Act as an internal consultant to guide the business toward the most effective and innovative solutions on the market
- Mentorship and leadership: Coach and support the development of more junior Product Owners within the team
- Delivery coordination: Oversee testing phases (UAT), ensure the quality of deliverables, and run agile ceremonies
- Governance and change management: Support solution deployment in the field and ensure tool adoption by sales advisors
Requirements
- Minimum 6 years' experience as a Product Owner, with a specialization in Clienteling or Retail Tech solutions
- Strong knowledge of assisted sales processes, customer relationship management (CRM), and in-store personalization
- Proficient in software development lifecycles and experienced in close collaboration with UX/UI teams
- Ability to interpret complex analytics to drive the product roadmap
- Proven ability to coach and share product best practices
- Fluent English communication; proficiency in French is a strong plus
- Occasional travel to New York to visit the client
Benefits
- Office perks (snacks, cereals, fruit, beverages & unlimited coffee, etc.)
- After-work socials (being good at Mario Kart is a real plus), plus foosball and table tennis
- Positive work atmosphere
- Free access to gym and showers
- Health insurance fully covered by VO2: 100% for the employee and 50% for partner and children
- Company retirement savings plan with a VO2 matching bonus of 100%, up to 4% of annual salary, with a 2-year vesting period
- 60% coverage of OPUS transit pass
- Company-provided equipment (laptop, monitor, headphones, etc.)
- Welcome package with premium swag and gifts
- Training with access to Babbel for language learning and Udemy for technical and professional courses
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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