Hybrid Clienteling Solutions Product Owner

Posted 13 hours ago

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About the role

  • Product Owner managing clienteling solutions at VO2 Canada. Responsible for bridging business needs and IT constraints with a focus on user experience.

Responsibilities

  • Product vision leadership: Bridge the needs of business teams (Sales, Marketing, Retail) with the constraints of the IT team
  • Scoping and design: Translate business objectives into detailed functional specifications and prioritize the backlog based on business value
  • UX/UI & CRO approach: Collaborate with designers to create seamless customer journeys and optimize in-store conversion and engagement rates
  • Data-driven management: Analyze usage KPIs, run A/B tests, and use data to justify product changes
  • Advisory and strategy: Act as an internal consultant to guide the business toward the most effective and innovative solutions on the market
  • Mentorship and leadership: Coach and support the development of more junior Product Owners within the team
  • Delivery coordination: Oversee testing phases (UAT), ensure the quality of deliverables, and run agile ceremonies
  • Governance and change management: Support solution deployment in the field and ensure tool adoption by sales advisors

Requirements

  • Minimum 6 years' experience as a Product Owner, with a specialization in Clienteling or Retail Tech solutions
  • Strong knowledge of assisted sales processes, customer relationship management (CRM), and in-store personalization
  • Proficient in software development lifecycles and experienced in close collaboration with UX/UI teams
  • Ability to interpret complex analytics to drive the product roadmap
  • Proven ability to coach and share product best practices
  • Fluent English communication; proficiency in French is a strong plus
  • Occasional travel to New York to visit the client

Benefits

  • Office perks (snacks, cereals, fruit, beverages & unlimited coffee, etc.)
  • After-work socials (being good at Mario Kart is a real plus), plus foosball and table tennis
  • Positive work atmosphere
  • Free access to gym and showers
  • Health insurance fully covered by VO2: 100% for the employee and 50% for partner and children
  • Company retirement savings plan with a VO2 matching bonus of 100%, up to 4% of annual salary, with a 2-year vesting period
  • 60% coverage of OPUS transit pass
  • Company-provided equipment (laptop, monitor, headphones, etc.)
  • Welcome package with premium swag and gifts
  • Training with access to Babbel for language learning and Udemy for technical and professional courses

Job title

Clienteling Solutions Product Owner

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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