Hybrid Director of IT Operations and Support

at Vivo Infusion®

• Job title: Director of IT Operations and Support
• Job type: Full Time
• Experience level: Lead
• Salary: $140,000 - $175,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud, DNS, Firewalls, TCP/IP, VoIP
• Location requirements: Hybrid, Lakewood, United States

About the role

• Director of IT Operations and Support at Vivo Infusion managing IT operations and supporting telecommunications. Ensuring compliance and enhancing technology for effective operations.

Responsibilities

• Oversee the installation of telecommunications equipment.
• Configure, maintain, and repair telecommunications equipment and systems, including VoIP, voicemail, IVRs, call routing, and messaging platforms.
• Diagnose and resolve issues related to voice and data communications systems, such as network connectivity and hardware malfunctions.
• Perform user provisioning and deprovisioning.
• Ability to manage and support multi-site and hybrid work environments.
• Implement security measures to protect communication data and ensure compliance with company policies and regulatory standards.
• Implement new telecommunications and voice system technologies.
• Manage and maintain wireless cellular accounts.
• Procure and oversee the installation of internet circuits and renewals.
• Oversee low voltage cabling contractors.
• Document processes and voice system flows.
• Escalation point for the IT service desk and end user support.
• Train users on how to effectively utilize telecommunication systems and create documentation for reference.
• Provide a high level of customer support and communication.

Requirements

• Minimum of 4 years of progressive work experience in telecommunications and voice administration, preferably in healthcare.
• Industry certification are a plus.
• Strong working knowledge of a variety of telecommunication technologies and protocols, including VoIP, SIP, networking protocols, cloud-based platforms, and communication software.
• Strong working knowledge of Ring Central is a plus.
• Strong networking knowledge, including TCP/IP, VLans, QoS, DHCP, DNS and ethernet cabling.
• Security minded and an understanding of HIPAA.
• Working knowledge of routers, switches, and firewalls.
• Working knowledge of different internet access types.
• Excellent analytical and troubleshooting skills to identify and resolve complex issues quickly.
• Ability to manage multiple tasks, projects, and prioritize effectively.
• Ability to work in a fast paced environment.
• Detail oriented with strong organizational skills.

Benefits

• Medical, Dental, Life, Vision
• Option for HSA w/ Employer Contribution
• 401K with Match up to 4%
• PTO: Accrual 4+ weeks/YR, buy-back program (get paid for unused PTO), and PTO donation program to allow Vivo team members to donate to others in need
• Wellness Reimbursement Program - $360 Annually
• Employee Referral Bonus - Uncapped bonus potential
• Tuition Assistance Program
• Employee Assistance Program (Employer-provided)
• Short & long-term disability (Employer-provided)
• Life Insurance (Employer-provided)