Operations Consultant at Aflac overseeing process improvement for business operations and collaborating with teams. Requires project management expertise and strong communication skills in a hybrid work environment.
About the role
- Director of IT Operations and Support at Vivo Infusion managing IT operations and supporting telecommunications. Ensuring compliance and enhancing technology for effective operations.
Responsibilities
- Oversee the installation of telecommunications equipment.
- Configure, maintain, and repair telecommunications equipment and systems, including VoIP, voicemail, IVRs, call routing, and messaging platforms.
- Diagnose and resolve issues related to voice and data communications systems, such as network connectivity and hardware malfunctions.
- Perform user provisioning and deprovisioning.
- Ability to manage and support multi-site and hybrid work environments.
- Implement security measures to protect communication data and ensure compliance with company policies and regulatory standards.
- Implement new telecommunications and voice system technologies.
- Manage and maintain wireless cellular accounts.
- Procure and oversee the installation of internet circuits and renewals.
- Oversee low voltage cabling contractors.
- Document processes and voice system flows.
- Escalation point for the IT service desk and end user support.
- Train users on how to effectively utilize telecommunication systems and create documentation for reference.
- Provide a high level of customer support and communication.
Requirements
- Minimum of 4 years of progressive work experience in telecommunications and voice administration, preferably in healthcare.
- Industry certification are a plus.
- Strong working knowledge of a variety of telecommunication technologies and protocols, including VoIP, SIP, networking protocols, cloud-based platforms, and communication software.
- Strong working knowledge of Ring Central is a plus.
- Strong networking knowledge, including TCP/IP, VLans, QoS, DHCP, DNS and ethernet cabling.
- Security minded and an understanding of HIPAA.
- Working knowledge of routers, switches, and firewalls.
- Working knowledge of different internet access types.
- Excellent analytical and troubleshooting skills to identify and resolve complex issues quickly.
- Ability to manage multiple tasks, projects, and prioritize effectively.
- Ability to work in a fast paced environment.
- Detail oriented with strong organizational skills.
Benefits
- Medical, Dental, Life, Vision
- Option for HSA w/ Employer Contribution
- 401K with Match up to 4%
- PTO: Accrual 4+ weeks/YR, buy-back program (get paid for unused PTO), and PTO donation program to allow Vivo team members to donate to others in need
- Wellness Reimbursement Program - $360 Annually
- Employee Referral Bonus - Uncapped bonus potential
- Tuition Assistance Program
- Employee Assistance Program (Employer-provided)
- Short & long-term disability (Employer-provided)
- Life Insurance (Employer-provided)
Job title
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