About the role

  • Support the Management team by preparing reports, dashboards and presentations with regional fixed and mobile internal metrics for RJ|ES.
  • Monitor Quality Squads related to the Rio de Janeiro Network, focusing on fixed and mobile access network operations.
  • Consolidate data and make information available in a managerial format.

Requirements

  • Completed higher education — degree certificate required
  • Excel (Advanced)
  • Power BI
  • PowerPoint
  • Agile tools such as Scrum and Kanban
  • Good communication, analytical profile, resilience and flexibility
  • Sense of urgency
  • Problem-solving focus

Benefits

  • Choose the benefits that best suit you and your dependents on a digital platform with various categories including Gym, Meal Voucher (VR), Food Allowance (VA), Pharmacy Assistance, Health Insurance, Dental Care and Life Insurance
  • Corporate mobile phone (brand-new smartphone provided)
  • Unlimited voice and data plan with Vivo’s network, including 5G
  • Exclusive Vivo discounts on landline, broadband, TV and apps
  • Eligible to receive an annual bonus or profit-sharing (PPR)
  • Private pension plan to help you plan your future
  • Childcare subsidy to assist with school, daycare or nanny expenses
  • Work in an environment that respects your personality, dress style and individuality — be authentic (#ComeAsYouAre)
  • Work remotely up to 2 days per week (#Mobility)
  • Flexible working hours
  • A day off to celebrate your birthday
  • Participate in one of the largest corporate volunteer programs to make a difference
  • Access to our Educational Development Program with partner institutions offering discounts, certifications and online courses
  • Grow your career through our Internal Recruitment Program in Brazil or abroad — we operate in over 17 countries (#VivoMyCareer)
  • A range of initiatives to improve your physical, emotional and social well-being through #VivoWellbeing — services include consultations with nutritionists, psychologists, social workers, telemedicine and more
  • All positions are open to people with disabilities and/or rehabilitated professionals. We value diversity, differences and people’s potential (#VivoDiversity)

Job title

Junior Customer Service Analyst

Job type

Experience level

Junior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job