Analista de Processos na Landis+Gyr, focado em otimização de processos produtivos e melhoria contínua. Engajado em projetos de eficiência e qualidade em soluções de energia.
About the role
- Analista Servico Cliente Júnior supporting the customer service team at Vivo by creating reports and dashboards. Working with data consolidation and improvement of service quality.
Responsibilities
- Support the Management team by preparing reports, dashboards and presentations with regional fixed and mobile internal metrics for RJ|ES.
- Monitor Quality Squads related to the Rio de Janeiro Network, focusing on fixed and mobile access network operations.
- Consolidate data and make information available in a managerial format.
Requirements
- Completed higher education — degree certificate required
- Excel (Advanced)
- Power BI
- PowerPoint
- Agile tools such as Scrum and Kanban
- Good communication, analytical profile, resilience and flexibility
- Sense of urgency
- Problem-solving focus
Benefits
- Choose the benefits that best suit you and your dependents on a digital platform with various categories including Gym, Meal Voucher (VR), Food Allowance (VA), Pharmacy Assistance, Health Insurance, Dental Care and Life Insurance
- Corporate mobile phone (brand-new smartphone provided)
- Unlimited voice and data plan with Vivo’s network, including 5G
- Exclusive Vivo discounts on landline, broadband, TV and apps
- Eligible to receive an annual bonus or profit-sharing (PPR)
- Private pension plan to help you plan your future
- Childcare subsidy to assist with school, daycare or nanny expenses
- Work in an environment that respects your personality, dress style and individuality — be authentic (#ComeAsYouAre)
- Work remotely up to 2 days per week (#Mobility)
- Flexible working hours
- A day off to celebrate your birthday
- Participate in one of the largest corporate volunteer programs to make a difference
- Access to our Educational Development Program with partner institutions offering discounts, certifications and online courses
- Grow your career through our Internal Recruitment Program in Brazil or abroad — we operate in over 17 countries (#VivoMyCareer)
- A range of initiatives to improve your physical, emotional and social well-being through #VivoWellbeing — services include consultations with nutritionists, psychologists, social workers, telemedicine and more
- All positions are open to people with disabilities and/or rehabilitated professionals. We value diversity, differences and people’s potential (#VivoDiversity)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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