Field Support Technician providing on - site support and training for Acuity's advanced lighting control systems. Collaborating with internal teams to maintain customer satisfaction and system performance.
About the role
- Field Service Technician role supporting nationwide branches with IT projects and complex technical issues. Collaborating with central service desk for IT operations and maintenance in Germany.
Responsibilities
- Support and assist regional branches across Germany
- Analyze and resolve complex technical incidents (2nd level support)
- Work closely and coordinate with the central service desk
- Assist central IT with planning and implementing IT projects
- Install, configure and maintain hardware and software
- Troubleshoot issues in network, client and printer environments
- Ensure smooth local IT operations
Requirements
- Completed training as an IT specialist in systems integration (Fachinformatiker:in Systemintegration) or comparable qualification
- Excellent knowledge of Microsoft Windows 11, Microsoft Office products, Active Directory
- Strong expertise in printing environments (CANON, HP, EPSON, SHARP)
- Experience with software distribution, ideally Microsoft/SCCM
- Solid networking knowledge (TCP/IP, switching, routing)
- Good written and spoken English skills
- Team player with strong communication skills and an independent, structured working style
- Resilience and ability to handle stressful situations professionally
- Strong analytical thinking and problem-solving skills
- High willingness to travel
Benefits
- Pension plan
- Company pension scheme
- Participation in company success through a share savings plan
- Employee discounts
- Training and professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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