Customer Service Director at Gofor Delivers improving operational efficiencies and customer experience within hybrid logistics. Collaborating with sales and operations to drive success across processes.
About the role
- Inhouse Consultant for Infoma ERP supporting public sector clients. Analyzing financial software inquiries and enhancing customer service efficiently.
Responsibilities
- You are the first point of contact for users of our Infoma software modules in the area of financial accounting
- You analyze and classify customer inquiries and document tickets in the ticketing system
- You handle general customer inquiries and resolve them through remote diagnosis and guidance
- For more complex issues, you gather all relevant data and information and prepare them for escalation to the next support level
- You regularly make use of our training, further education, and certification offerings to continuously develop your skills
Requirements
- You have vocational training or a degree in business administration, public administration, or taxation — or comparable practical experience
- You have excellent communication skills and enjoy contributing as a team player
- You present yourself in a customer-oriented and friendly manner and bring a strong service mindset
- You demonstrate attention to detail, commitment, and a willingness to learn
Benefits
- Performance bonuses and employment within a company covered by a collective agreement in a secure, stable, and growing industry environment
- Participation in the company share program, including grants of free shares and support for company pension plans
- Flexible working time models (e.g. part-time, flexitime, trust-based working hours, 4-day week, …) and the option for mobile/remote work
- Employee discounts with over 700 well-known providers
- State-of-the-art work equipment to support you in daily business (laptop, smartphone), plus free beverages and fresh fruit
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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