IT Administrator responsible for delivering IT solutions across multiple offices for FunPlus. Collaborating with teams to provide technical support and manage IT infrastructure.
About the role
- IT Support Leader managing internal support teams at a fintech company. Ensuring systems operate smoothly while providing excellent communication and service to staff.
Responsibilities
- Diagnosticar e solucionar problemas relacionados a hardware (notebooks, impressoras, periféricos, equipamentos de rede) e software (sistemas operacionais, aplicações corporativas)
- Criar e manter tutoriais, guias rápidos e artigos para a base de conhecimento interna
- Monitorar os tempos de primeira resposta e de resolução no Zendesk
- Analisar o volume de chamados e redistribuir tarefas entre N1 e N2
- Atuar como o ponto de apoio para casos críticos ou VIPs que o N2 não conseguir resolver
- Identificar problemas recorrentes e propor soluções definitivas
- Identificar lacunas de conhecimento no time e promover treinamentos ou mentorias
- Realizar reuniões quinzenais individuais para alinhar expectativas, performance e carreira dos analistas
- Disseminar o foco na "Experiência do Usuário"
Requirements
- Experiência consolidada em suporte técnico, Help Desk ou Field Service
- Excelente conhecimento e experiência em sistemas operacionais (Windows, Linux e macOS)
- Experiência em manutenção de hardware (montagem, diagnóstico e troca de peças)
- Experiência com ferramentas de acesso remoto e plataformas de Service Desk para gestão de chamados e acompanhamento de SLAs
- Familiaridade com redes de computadores (TCP/IP, DNS, DHCP)
- Vivência prática com gestão de pessoas
Benefits
- Temos assistência médica e odontológica sem coparticipação
- Seguro de vida
- Auxílio para compra de medicamentos e para realizar atividades físicas
- Auxílio educação que subsidia 70% de mensalidades de graduações e idiomas
- Auxílio Home Office, equipamentos de trabalho, auxílio mobília
- Day Off no mês do aniversário
- Auxílio Happy Hour
- Bonificação por indicação de novos colaboradores
- Bonificação baseada em metas anuais
- Plano de Stock Options
- Ambiente leve, no dress code
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
IT Administrator Intern supporting teams across Europe in a hybrid capacity at global gaming company FunPlus. Gaining hands - on IT experience in Barcelona with a focus on tech issue resolution and device setup.
Permit Technician managing inspections and scheduling for City of Fort Worth construction projects. Answering calls, processing permits, and supporting inspection teams in daily operations.
Group Internal Audit Manager at MAG, supporting risk - based audit programme delivery and engaging with stakeholders up to SLT. Lead a team of auditors ensuring high - quality audits and reports.
Internal Audit Manager for Technology at MAG ensuring risk‑based audit programmes and managing audit staff. Leading technology and data strategy aligned with Internal Audit Standards.
Senior Help Desk Technician providing Level 1 & 2 support for government services. Assisting users with software, hardware, and training needs in a hybrid work environment.
Senior Help Desk Technician role offering Level 1 & 2 IT support for the Executive Office for the United States Attorneys. Collaborating to enhance government innovation with cutting - edge technology.
Senior Help Desk Technician providing Level 1 & 2 support for EOUSA. Joining a team of skilled professionals to contribute to government innovation.
Senior Help Desk Technician providing Level 1 & 2 support services for government end users in a hybrid environment. Collaborating with teams to ensure effective IT support and operational efficiency.
Technical Principal responsible for enterprise architecture at GM Financial, collaborating with cross - functional teams to define and govern architecture patterns.