Customer Expert providing high - quality customer support in Italian for a global brand based in Athens. Work remotely or onsite in a vibrant city.
About the role
- Customer Service Resolution Specialist addressing complex user inquiries for Vestiaire Collective. Ensuring satisfaction and loyalty with luxury fashion brand values in a hybrid work setting.
Responsibilities
- The Customer Service Resolution Specialist handles complex Level 3 requests via outbound phone and inbound/outbound messaging channels from Vestiaire Collective users (questions, complaints, mediations).
- The objective is to deliver the best possible user experience with Vestiaire Collective while upholding the brand’s Luxury Fashion DNA, with a focus on customer satisfaction and loyalty.
- Working hours for this position are 10:00 AM – 6:00 PM, Monday to Friday.
- The role is hybrid: expected on-site in Paris three days per week and remote two days per week.
- Please note: the initial training period is three weeks, taking place on-site from 9:00 AM – 5:00 PM, Monday to Friday.
Requirements
- Minimum 3 years of proven experience in Customer Service.
- Passionate about fashion, luxury, and circularity, with a clear understanding of customer expectations.
- Experience in the fashion industry is a plus.
- Strong customer empathy, solution-oriented mindset, and an understanding of both Buyer and Seller perspectives.
- Native-level proficiency in written and spoken English and French.
- Additional languages are a plus.
- Excellent interpersonal skills, strong service orientation, and a collaborative team spirit.
- Flexible, resourceful, responsive, and able to adapt to peaks in activity.
- Rigorous with strong organizational skills.
Benefits
- A meaningful role that influences how people consume fashion and promotes sustainability.
- Opportunity to do career-defining work at a fast-growing, French-born scale-up.
- Work as part of a globally diverse team with more than 50 nationalities.
- Two days dedicated to volunteer projects—supporting your activist journey and allowing you to volunteer for an association.
- Significant investment in your learning and professional growth.
- Competitive compensation and benefits package.
- As a full member of our entrepreneurial project, you will be eligible for free shares.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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