Customer service representative managing active and receptive calls for debt negotiation in telecommunications. Role involves providing solutions and utilizing systems for effective communication.
About the role
- Sachbearbeiter/in Inkasso managing debt collections at Vaudoise insurance in Lausanne. Collaborating with legal departments and agencies to ensure efficient processes and communication.
Responsibilities
- Independently and fully manage case files from the initiation of debt collection proceedings
- Establish and maintain diverse contacts with Vaudoise agencies, courts, and clients
- Analyze financial situations and grant appropriate payment terms
- Monitor incoming payments in direct collaboration with the collections team
- Support Vaudoise agencies on matters related to legal disputes
- Actively participate in the continuous improvement of monitoring and collection processes
Requirements
- Completed commercial apprenticeship (EFZ)
- Excellent spoken and written German and French; Italian skills an advantage
- Good knowledge of the Swiss Debt Enforcement and Bankruptcy Act (SchKG) and several years of experience in this field in Switzerland
- Proficient with common MS Office applications, particularly Excel
- Ability to work independently and efficiently
Benefits
- Comprehensive social benefits and flexible working conditions
- Human-centered values that prioritize employee well-being
- Work in a dynamic and motivated team
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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