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About the role
- IT Operations Engineer ensuring tool reliability and providing IT support at Vanta. Delivering a secure, reliable tech experience for employees in a hybrid role.
Responsibilities
- Provide timely, high-quality IT support to Vanta’ns in-office and remotely across time zones
- Handle onboarding and offboarding logistics, including account provisioning and hardware management
- Own the setup, maintenance, and reliability of in-office technology (AV, networking, etc.) in our flagship office
- Administer SaaS tools such as Google Workspace and Okta
- Help manage macOS devices via Jamf and assist with security/compliance configurations
- Document workflows and improve IT processes for scale
- Participate in an on-call rotation for urgent support issues
- Create and maintain clear, user-friendly documentation for internal processes, tools, and workflows
Requirements
- Communicate clearly and confidently, translating technical issues into approachable language
- Provide timely, thoughtful support with a strong focus on the end-user experience
- Bring hands-on experience with SaaS tools like Google Workspace, and know how to scale them effectively
- Understand identity and access management best practices, ideally with experience using Okta
- Comfortable supporting macOS environments and managing a distributed device fleet (bonus points for Jamf experience)
- Collaborate effectively across teams, building strong relationships with partners in People, Security, Workplace, and other key teams
- Thrive in fast-paced, high-growth environments with shifting priorities
- Take initiative and operate effectively with minimal oversight
- Ability to work in our New York office in a hybrid setting (3-4 days a week)
- Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.
Benefits
- Industry-competitive salary and equity
- Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
- 16 weeks fully-paid Parental Leave for all new parents
- Health & wellness stipend
- Remote workspace, internet, and cellphone stipend
- Commuter benefits for team members who report to the SF and NYC office
- Family planning benefits
- Matching 401(k) contribution with immediate vesting
- Flexible PTO policy, plus 80 hours of Sick Time
- 11 company-paid holidays
- Virtual team building activities, lunch and learns, and other company-wide events!
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