Systems Administrator supporting Norfolk Naval Shipyard's IT Support Services contract. Responsible for maintenance, operations, and securing enterprise IT systems and infrastructure.
About the role
- Systems Administrator providing IT support for a DISA program at the Pentagon. Hands-on support for VTC systems, telecommunications, and end-user devices.
Responsibilities
- Provide day-to-day Tier II/III systems and end-user support for classified and unclassified environments
- Serve as a primary point of contact for customer-facing IT support, including senior military, civilian, and contractor personnel
- Install, configure, troubleshoot, and maintain: Video Teleconferencing (VTC) systems (e.g., Cisco, Poly, Crestron, Teams Rooms, classified VTC)
- Telecommunications equipment (VoIP phones, conference phones, headsets)
- End-user devices and peripherals (workstations, laptops, printers, scanners, webcams, monitors)
- Support conference rooms and briefing spaces, including pre-meeting setup, live support, and rapid issue resolution
- Perform Windows system administration tasks including user account management, group policies, patching, and system hardening
- Assist with network connectivity troubleshooting (LAN/WAN, VLANs, ports, basic routing/switching concepts)
- Coordinate with DISA service providers, vendors, and internal engineering teams to resolve escalated issues
- Ensure compliance with DoD cybersecurity policies, STIGs, RMF controls, and audit requirements
- Maintain accurate documentation, asset tracking, and configuration records
- Participate in on-call rotations and provide support during mission-critical events as required
Requirements
- Active Top Secret (TS) clearance with SCI eligibility
- 5–8 years of experience in IT support, systems administration, or IT generalist roles
- Strong hands-on experience supporting VTC systems and conference room technologies
- Working knowledge of Windows 10/11 and Windows Server environments
- Active Directory and basic Group Policy
- VoIP and telecom systems
- IT peripherals and endpoint hardware
- Experience supporting users in secure government or DoD environments
- Excellent verbal and written communication skills with a strong customer-service mindset
- Ability to work independently in a fast-paced, high-security environment
Benefits
- On-site support at the Pentagon/satellite facilities
- Hybrid role
- Occasional after-hours or surge support
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