Operations Processor providing production support to various groups at U.S. Bank. Managing payment transactions and troubleshooting issues within operational systems and external vendor interactions.
Responsibilities
Provides production support to multiple groups within Operations Services or enterprise wide
Executes a variety of routine tasks within multiple operational systems
Interacts with multiple internal partners
Functions related to payment transactions or claim processing, data entry, archiving, researching, troubleshooting and vendor/client interaction
May have direct contact with 3rd party vendors and/or external customers
Researches exceptions and escalates issues to management as appropriate
May have the opportunity to recommend and implement developed processing improvements within production
Certain positions will require the ability to move trays and carts of work, stand or sit for extended periods of time, and repetitive motions
Requirements
High school diploma or equivalent
Four to five years or more of operations services related work experience
Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
Proven commitment to high quality customer service
Ability to work well with external and internal customers
Good time management skills to maximize production and execution of tasks in a fast-paced environment
Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
Physical requirements could include lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions
Ability to identify, analyze and resolve exceptions through data interpretation
Strong PC skills
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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