Hybrid Senior Operations Processor

Posted 2 weeks ago

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About the role

  • Operations Processor providing production support to various groups at U.S. Bank. Managing payment transactions and troubleshooting issues within operational systems and external vendor interactions.

Responsibilities

  • Provides production support to multiple groups within Operations Services or enterprise wide
  • Executes a variety of routine tasks within multiple operational systems
  • Interacts with multiple internal partners
  • Functions related to payment transactions or claim processing, data entry, archiving, researching, troubleshooting and vendor/client interaction
  • May have direct contact with 3rd party vendors and/or external customers
  • Researches exceptions and escalates issues to management as appropriate
  • May have the opportunity to recommend and implement developed processing improvements within production
  • Certain positions will require the ability to move trays and carts of work, stand or sit for extended periods of time, and repetitive motions

Requirements

  • High school diploma or equivalent
  • Four to five years or more of operations services related work experience
  • Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
  • Proven commitment to high quality customer service
  • Ability to work well with external and internal customers
  • Good time management skills to maximize production and execution of tasks in a fast-paced environment
  • Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
  • Physical requirements could include lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions
  • Ability to identify, analyze and resolve exceptions through data interpretation
  • Strong PC skills

Benefits

  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Job title

Senior Operations Processor

Job type

Experience level

Senior

Salary

$24 - $32 per hour

Degree requirement

High School Diploma

Location requirements

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