Client Success Manager at FIS ensuring client satisfaction and solution adoption in fintech sector. Collaborating cross - functionally to deliver impactful and tailored solutions.
About the role
- Market Manager developing business in Merchant Payment Services. Focusing on small business segment and maintaining partner relationships in the South Bay/San Jose area.
Responsibilities
- Prospecting, creating, and managing a pipeline of opportunity specific to companies with less than $2.5M in revenues
- Execute merchant sales strategies in the Small Business segment
- Execute successful sales campaigns
- Provide activity reporting and progress toward objectives to leadership
- Grow and maintain productive partner relationships with key stakeholders and bank partners
Requirements
- Bachelor's degree, or equivalent work experience
- Two to three years of relevant sales experience
- Ability to travel
- Strong sales acumen and pipeline management skills
- Considerable knowledge and experience in payment processing
- Problem escalation and resolution skills
- Excellent customer service and follow up skills
- Exceptional verbal and written communication skills
- Team player with excellent collaboration skills
- Ability to manage and execute multiple priorities effectively
- Proficient in the use of Salesforce to manage opportunity
- Merchant Services selling experience strongly preferred
- Point of Sale Software and Systems experience preferred
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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