About the role

Solutions Consultant facilitating client onboarding and optimizing connectivity experience at U.S. Bank. Overseeing inquiries and ensuring seamless application integration with transmission solutions.

Responsibilities

Oversee the client onboarding journey, ensuring that our business clients can easily identify the preferred transmission solution and integrate their application seamlessly with U.S. Bank.
Be the subject matter expert with in-depth knowledge of our transmission connectivity solutions and quickly facilitate client inquiries.
Serve as a single point of contact to orchestrate the activities required for transmission clients to quickly launch their application.
Review and document the client’s use case to build a repository of knowledge that will improve our ability to understand the client’s application and connectivity with U.S. Bank.
Coordinate with internal teams and vendors to fulfill our client’s inquiries, promoting multi-departmental collaboration between business and technical teams across the enterprise.
Draft documentation to improve operational processes including preparation for onboarding to new product offerings and handoff to production assistance teams after launch.
Collect client feedback, provide insights to stakeholders, and find opportunities for continual improvement.

Associate's degree or equivalent work experience
At least 2 years experience within a total Information Technology (IT) environment.
At least 2 years experience with managing day-to-day delivery of satisfactory network services to clients.
2+ years experience managing day-to-day delivery of client-facing connectivity or transmission services within an IT environment
Working experience with IBM Sterling File Gateway & Partner Engagement Manager including configuration of basic setup and troubleshooting of common errors
Foundational understanding of transmission / file-based connectivity solutions, including the ability to discuss connection types, security considerations (e.g., encryption), and onboarding approach with clients
2+ years experience supporting client-facing technology solutions within an IT environment, including day-to-day service delivery, issue resolution, and coordination across technical teams
Experience operating within IT processes such as incident management, problem management, change management, or IT service management (ITSM)
Strong verbal and written communication skills.
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications (Jira, Confluence, PowerPoint, SharePoint and ServiceNow experience is a plus).

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law