Hybrid Senior Solutions Architect

at Ometria

• Job title: Senior Solutions Architect
• Job type: Full Time
• Experience level: Senior
• Salary: $150,000 - $200,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, New York City, United States

About the role

• Senior Solutions Architect providing expertise in Ometria's retail marketing technology. Driving technical success and customer value across pre-sales and post-sales activities.

Responsibilities

• Drive New Business Technical Success: Ensure no deal is close-lost by a technical stakeholder by providing comprehensive technical expertise and building trust with prospect technical teams
• Deliver Customer Retention: Champion customer retention by proactively identifying and resolving technical challenges that could lead to negative sentiment
• Scope and Deliver Technical Projects: Maximize customer value with Ometria by efficiently addressing needs through scoping solutions, peer validation, demonstrating platform expertise and tailored communication throughout
• Build and Maintain Client Champions: Strengthen client relationships, align aspirations, enhance visibility, and maintain trust through consistent delivery resulting in positive sentiment across both prospects and customers
• Pre-Sales Activities: Help companies across the retail industry understand and evaluate the technical capabilities of our platform
• Post-Sales Activities: Pre-emptive remediation - Proactively preempt customer escalations and challenges by recognizing signals in sentiment risk and flagging customer challenges to Customer Success for remediation

Requirements

• Minimum 5 years of technical account management or solutions architecture experience in an enterprise software organization, preferably in the Retail and Ecommerce space
• Deep technical expertise in feature functionality and practical application of marketing technology platforms
• Exceptional Communication skills, adept at confidently presenting robust and thoughtful solutions to clients and prospects, and communicating effectively with diverse stakeholders, including C-Suite executives
• Strong Client Management and Relationship-building skills, with a proven track record of delivering first-class customer service and exceeding client expectations in both pre-sales and post-sales environments
• Data Literacy, comfortable working with and interpreting data sets to derive insights and build compelling narratives
• Technical Understanding and Communication Proficiency, with the ability to adapt communication to different stakeholders and a solid understanding of technical aspects relevant to Ometria's partnerships and integrations
• Meticulous Prioritization and Self-Management skills, thriving in fast-paced environments and effectively managing multiple tasks under pressure while contributing collaboratively to ideas and initiatives
• Commercial acumen to balance technical possibilities with business constraints, ensuring solutions are viable for both the customer and Ometria

Benefits

• Unlimited paid time off
• Health Insurance
• Dental
• Vision
• Mental Health Support