Business Operations Specialist supporting order management and process improvement initiatives within PG&E. Collaborating with departments to enhance efficiency and effectiveness regarding business procedures.
About the role
- Business Operations Coordinator providing administrative and operational support in Brecksville HQ with AI tools and Excel proficiency. Engaging in office management and outbound client outreach.
Responsibilities
- Manage daily administrative tasks including scheduling, calendaring, mail distribution, meeting preparation, basic reporting, and leadership support.
- Maintain office functionality: workspace organization, supply management, visitor coordination, and communication with building tenants.
- Support facility leasing efforts and respond to inquiries as needed.
- Coordinate vendor activity and maintenance requests.
- Use Excel and AI-enabled tools to streamline administrative and operational workflows.
- Conduct routine outbound calls to former clients, prospects, and referral contacts.
- Maintain CRM data, follow-up plans, and activity tracking using applicable applications, Excel and AI tools.
- Support agreement preparation, signature tracking, and file organization as needed.
- Assist with scheduling calls and meetings for the leadership team.
- Execute simple website updates and social media posts when content is provided.
- Assist with planning and supporting internal or external company events.
- Cleveland Chess Foundation: oversee store/learning center operations, scheduling, and visitor engagement.
- Chess Guild: coordinate communications, scheduling, and logistics with participating clubs.
Requirements
- Strong proficiency in **Excel** and **AI-powered business efficiency tools** for organization, workflow management, or task automation.
- Strong written and verbal communication skills.
- Comfortable making outbound calls to clients and prospects.
- Ability to prioritize shifting tasks and work independently in a small-team environment.
- Ability to be onsite in Brecksville a minimum of three days per week, with flexibility for additional onsite needs.
- Experience supporting operational or administrative processes in a small organization where each team member assumes multiple roles as needed.
- **Preferred Experience**
- **Familiarity with Quickbooks **
Benefits
- This position is eligible to participate in USA Firmware's medical benefit plan. Additional benefits include Simple IRA matching contributions, PTO, ten paid holidays and floating days.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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