Director of Brand Marketing at USAA developing marketing plans to enhance brand awareness and strategies. Leading a team and analyzing market trends to drive marketing performance and results.
Responsibilities
Develop marketing plans and strategies that promote the brands’ products and services
Help build the brand and raise brand awareness through innovative, multichannel, and cross functional marketing campaigns
Review market research and competitive intelligence projects and results to identify and articulate customer, competitor and industry trends which impact possible new branding opportunities and directions
Compile, analyze, and interpret data for in-market campaigns to make strategic and tactical recommendations
Responsible for leading a team that is facilitating all interaction points between Business Partners and Marketing for marketing, sales and service activities
Manage collaborative working relationships with Business Partners and Marketing
Measure and report performance of all marketing campaigns and assess ROI and KPIs
Lead integrated team in the development of multi-channel creative campaigns to motivate audience to “take action”
Monitor market trends, research consumer markets and competitors’ activities that help support development of marketing strategies
Responsible for leading and guiding team in managing assigned Marketing budget(s)
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
Requirements
Bachelor’s degree; OR 4 years of related experience may be substituted in lieu of degree
8 or more years of progressive related experience required
3 or more years of direct team lead or management experience required
Subject-matter-expert understanding of the marketing function/discipline and demonstrated application of knowledge, skills and abilities
10 or more years of brand and/or lifecycle marketing experience, including leadership at the enterprise or portfolio level
External experience from a scaled, consumer-centric organization (financial services, fintech, insurance, or loyalty-driven brands preferred)
Experience driving onboarding, loyalty, and rewards strategies that improve engagement and retention
Strong brand strategist with the ability to translate brand promise into clear product and experience narratives
Deep expertise in customer/member lifecycle marketing and data-informed decision making
Experience operating in complex, regulated environments
Demonstrated ability to build and elevate marketing capabilities, teams, and ways of working across strategy, creative and channel (media and owned)
Strong cross-functional leader able to influence product, digital, analytics, and compliance partners
US military experience through military service or a military spouse/domestic partner
Benefits
comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours
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