Hybrid Director, Brand Marketing

Posted 3 weeks ago

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About the role

  • Director of Brand Marketing at USAA developing marketing plans to enhance brand awareness and strategies. Leading a team and analyzing market trends to drive marketing performance and results.

Responsibilities

  • Develop marketing plans and strategies that promote the brands’ products and services
  • Help build the brand and raise brand awareness through innovative, multichannel, and cross functional marketing campaigns
  • Review market research and competitive intelligence projects and results to identify and articulate customer, competitor and industry trends which impact possible new branding opportunities and directions
  • Compile, analyze, and interpret data for in-market campaigns to make strategic and tactical recommendations
  • Responsible for leading a team that is facilitating all interaction points between Business Partners and Marketing for marketing, sales and service activities
  • Manage collaborative working relationships with Business Partners and Marketing
  • Measure and report performance of all marketing campaigns and assess ROI and KPIs
  • Lead integrated team in the development of multi-channel creative campaigns to motivate audience to “take action”
  • Monitor market trends, research consumer markets and competitors’ activities that help support development of marketing strategies
  • Responsible for leading and guiding team in managing assigned Marketing budget(s)
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Requirements

  • Bachelor’s degree; OR 4 years of related experience may be substituted in lieu of degree
  • 8 or more years of progressive related experience required
  • 3 or more years of direct team lead or management experience required
  • Subject-matter-expert understanding of the marketing function/discipline and demonstrated application of knowledge, skills and abilities
  • 10 or more years of brand and/or lifecycle marketing experience, including leadership at the enterprise or portfolio level
  • External experience from a scaled, consumer-centric organization (financial services, fintech, insurance, or loyalty-driven brands preferred)
  • Experience driving onboarding, loyalty, and rewards strategies that improve engagement and retention
  • Strong brand strategist with the ability to translate brand promise into clear product and experience narratives
  • Deep expertise in customer/member lifecycle marketing and data-informed decision making
  • Experience operating in complex, regulated environments
  • Demonstrated ability to build and elevate marketing capabilities, teams, and ways of working across strategy, creative and channel (media and owned)
  • Strong cross-functional leader able to influence product, digital, analytics, and compliance partners
  • US military experience through military service or a military spouse/domestic partner

Benefits

  • comprehensive medical, dental and vision plans
  • 401(k)
  • pension
  • life insurance
  • parental benefits
  • adoption assistance
  • paid time off program with paid holidays plus 16 paid volunteer hours
  • various wellness programs
  • career path planning and continuing education

Job title

Director, Brand Marketing

Job type

Experience level

Lead

Salary

$127,310 - $243,340 per year

Degree requirement

Bachelor's Degree

Location requirements

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