Technical Product Owner involved in IT transformation projects and data - driven architectures. Collaborating with departments to define target architecture and manage project responsibilities.
About the role
- Digital/Technical Product Manager for USAA, collaborating on omni channel product strategies and enhancing customer experiences. Delivering technology products and improving existing solutions across multiple platforms.
Responsibilities
- Support omni channel cross lines Policy Modernization team by evaluating cross channel content strategy and execution options
- Support the business readiness activities and execution of cross lines solutions
- Perform the discovery, delivery, and performance of digital and technology products and experiences for USAA and its members
- Collaborate with internal stakeholders and partners to optimize customer experience
- Design and drive implementation of multi-platform technology and digital solutions
- Optimize and improve existing products across all channels to drive KPIs and KRIs
- Employ Human-Centered Design and Design Thinking methodologies
Requirements
- Bachelor’s degree OR 4 years of related experience
- 4 years Digital/Technology Product Management experience, including in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, Research/Testing
- 1 year of Customer Contact Channel experience within Insurance or Financial services industry will substitute for 1 year of the minimum experience required
- Demonstrated ability to effectively develop, present, influence, and communicate business decisions
- Knowledge of Agile Methodology
- 1+ years of prior Platform Migration experience
- 1+ years of acquisition/servicing for P&C products
- Experience with reporting tools such as Adobe/Tableau/Glassbox/Gridspace
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education
Job title
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Location requirements
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