Manage moderately complex litigation to include serious injury or property damage, questionable damages, questionable liability and questionable coverage issues.
Apply intermediate knowledge of claims litigation processes.
Proactively manage litigation and acts as liaison with members, internal and external counsel.
Represent USAA at mediations, case conferences, and/or trials.
Review, audit, and approve legal fees and expenses.
Partner and/or direct law firm vendors to facilitate timely lawsuit resolution.
Hold law firm vendors accountable for following Defense Counsel Litigation Handling Requirements.
Recognize and solves routine and intermediate issues arising out of legal case management.
Follow practices and processes to achieve results to positively impact the quality, timeliness and effectiveness of the team; proactively identifies opportunities to improve processes.
Interact with membership, attorneys and management to advise on moderately complex litigation.
Ensure members receive high levels of service from themselves and law firm vendors.
May act as an informal resource for team members.
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Requirements
Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
4 years work experience handling liability and first party claims or progressive experience in litigation.
2 years customer contact experience.
Claims adjusters license in assigned state or ability to obtain license within 3 months.
Demonstrated negotiation and customer service skills.
Excellent communication skills with experience as an effective liaison between partners, members, outside counsel and management.
Knowledge of P&C policies state laws.
Knowledge of regulatory compliance related to claims and claims litigation.
Experience handling large losses auto, property or commercial.
Knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint.
Benefits
comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours
various wellness programs
career path planning and continuing education
Job title
Claims Litigation Manager – Third Party Property Subrogation
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