Hybrid Claims Litigation Manager – Third Party Property Subrogation

at USAA

• Job title: Claims Litigation Manager – Third Party Property Subrogation
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $85,040 - $153,080 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, San Antonio, United States

About the role

• Claims Litigation Manager managing moderately complex litigation arising out of the auto or property contract at USAA. Responsible for member service delivery and legal strategy execution.

Responsibilities

• Manage moderately complex litigation to include serious injury or property damage, questionable damages, questionable liability and questionable coverage issues.
• Apply intermediate knowledge of claims litigation processes.
• Proactively manage litigation and acts as liaison with members, internal and external counsel.
• Clearly document litigation strategy, litigation budget, investigation, evaluation, negotiation, settlement, and trial decisions.
• Represent USAA at mediations, case conferences, and/or trials.
• Review, audit, and approve legal fees and expenses.
• Partner and/or direct law firm vendors to facilitate timely lawsuit resolution.
• Hold law firm vendors accountable for following Defense Counsel Litigation Handling Requirements.
• Recognize and solves routine and intermediate issues arising out of legal case management.
• Follow practices and processes to achieve results to positively impact the quality, timeliness and effectiveness of the team; proactively identifies opportunities to improve processes.
• Interact with membership, attorneys and management to advise on moderately complex litigation.
• Ensure members receive high levels of service from themselves and law firm vendors.
• May act as an informal resource for team members.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 4 years work experience handling liability and first party claims or progressive experience in litigation.
• 2 years customer contact experience.
• Claims adjusters license in assigned state or ability to obtain license within 3 months.
• Demonstrated negotiation and customer service skills.
• Excellent communication skills with experience as an effective liaison between partners, members, outside counsel and management.
• Knowledge of P&C policies state laws.
• Knowledge of regulatory compliance related to claims and claims litigation.
• Experience handling large losses auto, property or commercial.
• Knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint.

Benefits

• comprehensive medical, dental and vision plans
• 401(k)
• pension
• life insurance
• parental benefits
• adoption assistance
• paid time off program with paid holidays plus 16 paid volunteer hours
• various wellness programs
• career path planning and continuing education