Technical Assurance Manager ensuring all technical requirements are met for the Reservoirs Programme at Anglian Water. Develop and implement strategies to manage technical risks effectively in a hybrid work environment.
About the role
- Store Manager responsible for retail store performance and team engagement at Lids. Ensuring exceptional customer service and operational excellence across store functions.
Responsibilities
- Manage the store’s hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.
- Assist the market’s Authorized Trainer in coordinating onboarding to acclimate new team members to Lids.
- Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
- Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to “make it right” for customers.
- Execute operations-focused company-level directives, promotions, and initiatives (e.g. from Lids HQ).
- Maintain store technology and equipment – MPOS, Lids Custom, etc. – by conducting daily audits, verifying continued functionality, facilitating updates and maintenance as instructed, or ordering repair as needed.
- Drive overall store product strategy, including supervision and oversite of receiving, processing, merchandising, and exiting through purchase or transfer.
Requirements
- A two year post-secondary education and one-year related experience; or equivalent combination of education and experience.
- Established ability to produce sales results while minimizing loss.
- Proven supervisory skills, with capacity to deliver training material and assess retention.
- Strong interpersonal and communication skills.
- Ability and willingness to travel overnight for training and/or business meetings.
- Ability to work varying days and hours, based on business needs, and maintain an excellent attendance record.
Benefits
- Medical, Dental, Vision
- 401(k)
- Paid time off (PTO)
- Pet insurance
- Family accidental and critical care benefits
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