Head of Product overseeing Grubhub's product strategy and execution, impacting consumer marketplace, logistics, and B2B sectors.
About the role
- AVP, Advice shaping and delivering personalized financial services at USAA. Leading the development of advice standards and digital product strategies for member trust.
Responsibilities
- Defines and implements Association-level Advice standards and governance protocols, ensuring consistency and alignment across all LoBs and functional areas
- Develops and manages the digital Advice product lifecycle, including roadmap creation, prioritization, and execution with cross-functional teams
- Responsible for facilitating the Advice operating model, coordinating central hub responsibilities and collaborating with distributed 'spoke' teams (Lines of Business)
- Manages the integrated Advice experience, incorporating LoB inputs and ensuring cohesive delivery across digital and human-assisted channels
- Drives innovative Advice distribution strategies, leveraging personalization technologies (e.g. PEGA, FinFeed), and creative channels such as email, podcasts, social influencers
- Collaborates with LoB leaders to align product-specific Advice with association standards and complements non-product guidance, ensuring a holistic member journey
- Champions adoption of advanced digital capabilities, including Generative AI, to enhance advice delivery
- Foster a culture of continuous improvement, using performance measures (KPIs), member insights, and performance analytics to optimize Advice delivery and strengthen member financial resilience
- Provides executive oversight for governance processes and ensures seamless integration of Next Best Action strategies ensuring cross-channel consistency and real-time data synchronization
- Develops and maintains comprehensive member journey maps, integrating both non-product Advice (e.g., budgeting tools) and product-related guidance tailored to key member life events
- Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Requirements
- Bachelor’s Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree
- 10 years of progressive leadership experience in financial services, with a proven track record in member experience, strategy development, and operational execution
- 6 years of people leadership experience in building, managing and/or developing high-performing teams
- Proven ability to lead association-wide, cross-functional initiatives, driving collaboration across diverse business units and influencing strategic decisions in a complex, matrixed environment
- Ability to lead and influence organizational change while delivering results in a complex and highly matrix environment
- Demonstrated success in governance and operational oversight, including developing frameworks, setting standards, and ensuring compliance across multiple lines of business
- Demonstrated analytical and analytical acumen with expertise leveraging data analytics and member insights to translate into actionable strategies
- Highly effective at building partnerships and influencing key decisions at a senior stakeholder level; proven ability to present information and build relationships with other executive management stakeholders.
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning
- continuing education
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