Store Manager overseeing store operations and leading a team at Aeropostale in Ohio. Driving sales performance, managing staff, and ensuring excellent customer experience.
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Onsite Department Manager – Service & Styling
Posted 48 minutes ago
About the role
- Service and Styling Manager at Anthropologie directing customer experience and retail operations. Leading a diverse team and enhancing customer engagement for a unique shopping experience.
Responsibilities
- Leads by example in providing extraordinary service where all customers feel welcome, heard and valued
- Teaches the team to provide a frictionless customer experience by utilizing technology to transact in the moment, upsell, and clientele
- Provides the tools needed for associates to deliver an elevated shopping experience through cultivating connections, creating an individualized service and styling experience
- Supports the Store Manager in curating events and experiences that are reflective of the interests of the local customer and surrounding community to drive brand engagement
- Oversees the training, development, and accountability of the CEM program, creating a culture that prioritizes service and sales
- Drives the styling program by empowering styling team members to cultivate relationships, generate new business, and mentor associates
- Supports the Store Manager in identifying and onboarding external talent to add different perspectives and experience to the team; invests in internal employee engagement to retain a diverse team and fuel internal growth
- Utilizes brand resources to champion employee development and support initiatives such as the SPARKED Journal, employee recognition, and team building activities
- Contributes to assessing sales forecasts to accurately schedule support and optimize peak selling hours through team initiatives
- Takes an active role in opening and closing, restock, standards, cleanliness, IT and facilities issues, and loss prevention efforts
- Supports product flow processes which include shipment receipt, processing, security tagging, and preparing product for floor placement
Requirements
- Anthro brand fan
- 2+ years of retail leadership experience
- Strong merchant skills and a history of delivering financial results
- Proven record of developing great talent
- Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
Benefits
- medical
- dental
- vision
- PTO
- generous employee discounts
- retirement savings and much more!
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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