Consultor de Relacionamento at Positivo Tecnologia coordinating educational product deployment. Engaging with partners, providing training, and supporting continuous improvement.
About the role
- Technology Consultant managing enrollment support systems and improving processes for Unum. Collaborating with IT and management to enhance technical support for employees and clients.
Responsibilities
- The Technology Consultant is the primary resource for technical questions regarding support in the planning, design and ongoing maintenance of all Enrollment Technologies’ support systems work processes and procedures.
- Manages, defines and prioritizes all enrollment system change requests.
- Ensures that technology subject matter experts work with IT and/or CPO to implement system change requests and updates in a timely manner.
- Enrollment hardware research, implementation and support to include the management of the laptop lease program, Hot Swap/Spare program, laptop rental program and hardware/service vendor negotiations.
- Negotiation and management of contracts, licenses, hardware and software agreements
- Partners with management on regular basis to understand and implement short-term tactical goals and long-term strategic needs of all enrollment support systems.
- Ensure that the systems support team partner with the Enrollment Technologies Help Desk such that the Help Desk is informed of all support systems development and enhancement work.
- Ensure that the systems support team partner with the departmental trainer to develop and implement training strategies for support system changes.
Requirements
- Five or more years of technology support experience with mastery of all responsibilities of an Enrollment Technology Analyst.
- Excellent interpersonal skills with ability to interact effectively with management, all Enrollment Solutions personnel, insureds, employers or plan administrators, sales representatives, and other internal and external resources.
- Possess strong customer service focus
- Excellent decision-making and problem solving skills.
- Strong analytical skills with an understanding of the business needs of the organization.
- Ability to respond to all inquiries within a timely manner, and both verbal and written responses must be effective and professional.
- Demonstrate high energy, enthusiasm and excitement about the company and the Enrollment Solutions area and exhibit a “can do” approach in performing their job.
- Results-oriented and detail-oriented with attention to follow-up.
- Ability to perform in a fast-paced, changing environment.
- Ability to handle and deliver on multiple priorities at once
- High level of technical aptitude
- Ability to lead and direct others
- Strong project management skills
- Ability to rapidly comprehend and assess technology / technical information and understand how it can be used to improve business processes.
- Demonstrated problem solving, negotiation, dispute resolution and decision making skills.
- Knowledge and understanding of department strategic objectives and goals
- Strong team building skills
Benefits
- Health, Vision, Dental, Short & Long-Term Disability
- Generous PTO (including paid time to volunteer!)
- Up to 9.5% 401(k) employer contribution
- Mental health support
- Career advancement opportunities
- Student loan repayment options
- Tuition reimbursement
- Flexible work environments
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