Senior Manager of Technical Program Management at Capital One driving complex programs in cloud operations resilience. Collaborating with cross - functional teams to deliver technological solutions with an innovative approach.
About the role
- Public Sector Program Manager leading technical delivery and customer success in enterprise data transformation at Unstructured. Engaging with government clients and ensuring seamless solution delivery.
Responsibilities
- Own the end-to-end program delivery lifecycle for public sector accounts, particularly within the U.S. Department of Defense and Special Operations community, ensuring milestones, deliverables, and timelines are met.
- Navigate cross-functional coordination with product, engineering, and solutions teams to deliver tailored solutions.
- Ensure programs align with customer missions, security requirements, and compliance frameworks.
- Act as the primary point of contact for public sector customers, building trusted partnerships that drive adoption and long-term value.
- Proactively collaborate with account managers to identify expansion opportunities and help customers unlock the full potential of the Unstructured platform.
- Own contract execution, including reviewing deliverables, ensuring compliance, and coordinating with internal stakeholders on contractual obligations.
- Manage subcontracts, build effective partner relationships, navigate procurement processes, and ensure adherence to federal standards.
- Guide customers through the implementation and integration of Unstructured solutions within existing workflows and environments.
- Represent the voice of the customer internally, providing actionable insights to inform product roadmap and prioritization decisions.
Requirements
- 3–5 years of program management or customer success experience in public sector environments, preferably supporting the U.S. Department of Defense.
- Established relationship with USSOCOM and/or its components, gained through prior military service or direct business engagement.
- Ability to work regularly onsite in or near Fort Bragg, NC.
- Active SECRET clearance (TS/SCI eligibility strongly preferred).
- Strong understanding of federal procurement, compliance, and delivery requirements.
- Experience reviewing and managing contracts, SLAs, and deliverables.
- Familiarity with machine learning, AI, or enterprise software integrations.
- Proven ability to manage complex, multi-stakeholder programs with competing priorities.
- Ability to identify and pursue expansion opportunities within accounts, partnering closely with the account manager on growth initiatives
- Willingness to travel up to 25% beyond routine travel to Ft. Bragg.
Benefits
- Medical, dental, and vision coverage (plus life and disability insurance)
- Unlimited PTO
- Flexible parental leave
- 401(k) options
- Competitive referral incentives
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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