Hybrid Claims Specialist – Health Insurance Benefits

at UNIVERSA Versicherungen

• Job title: Claims Specialist – Health Insurance Benefits
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: Professional Certificate
• Location requirements: Hybrid, Nurnberg, Germany

About the role

• Sachbearbeiter in der Leistungsabrechnung für Krankenversicherung in Nürnberg. Ansprechpartner für Kunden und Unterstützung bei Leistungsansprüchen.

Responsibilities

• As a Claims Specialist in benefits processing, you are an important point of contact for our customers and ensure smooth handling of claims.
• You assess our insured persons' entitlement to benefits and make well-founded decisions.
• If there are uncertainties, you request the necessary documents, review them carefully, involve experts if required, and professionally manage the clarification process.
• You arrange payments to customers or service providers and issue benefit commitments within the limits of your authority.
• You communicate with customers and distribution partners in writing and by phone and liaise with doctors, dentists and hospitals, among others.

Requirements

• You have completed vocational training as an insurance and financial services clerk and ideally bring solid professional experience in claims services.
• You have sound knowledge of private health insurance and an interest in medical matters.
• You work customer-centrically, are strong in communication and bring a high degree of initiative and resilience.
• You are confident using IT systems and are willing to train intensively in our applications.

Benefits

• Your workplace is at our company headquarters in the heart of the Nuremberg metropolitan region, offering short hierarchies and fast decision-making.
• A good work–life balance with flexible working hours and no core hours.
• Opportunity for hybrid working after successful onboarding.
• 30 days of vacation — December 24 and December 31 as additional days off.
• Option for five additional vacation days by partially converting the special payment.
• 13.3 months' salary (holiday and Christmas pay).
• Capital-forming benefits and a company pension scheme.
• Exclusive employee offers on our products.
• An extensive corporate health management program.
• Germany-wide public transport ticket (Deutschlandticket) for €15.60, an on-site staff restaurant, BusinessBike and much more.