IT support analyst at Unidas, a leading mobility solutions company in Brazil providing comprehensive management and rental solutions. Supporting users and ensuring stability of IT services and infrastructure.
Responsibilities
Suporte aos usuários na sede e de forma remota incluindo as lojas, atendimento de chamados dentro do SLA instalação e configuração de softwares, interação e feedback com as áreas envolvidas, atendimento de chamados;
Responsável pela entrega/suporte aos serviços de TI, garantindo a estabilidade e disponibilidade dos ativos;
Responsável pela infraestrutura do prédio (CPU, periféricos, ramais e celulares), busca aderência aos processos e políticas internas da Unidas;
Garantir o cumprimento dos requisitos (SLA / nível de serviço) no que se refere à disponibilidade dos recursos relacionados a infraestrutura através dos atendimentos presenciais e remoto;
Desenvolver, evoluir e manter sistemas, garantindo qualidade, segurança e aderência às regras de negócio;
Atuar na identificação e resolução de incidentes, propondo melhorias e correções em causa raiz;
Colaborar com áreas de negócio e equipes internas de TI para entrega de soluções eficientes;
Acompanhar SLAs relacionados à disponibilidade e estabilidade dos sistemas;
Apoiar usuários e áreas envolvidas nos sistemas sob sua responsabilidade, de forma remota ou presencial.
Requirements
Formação superior concluída em Analise de sistemas e ou entre outras;
Atuar com desenvolvimento de sistemas .Net e Angular;
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