Your day will generally start with a quick daily stand-up - aligning with engineers on troubleshooting, new ideas, and any challenges that need solving.
Next, you might join a customer meeting, acting as our product expert - helping customers, collecting feedback, and uncovering new opportunities.
Then, you’ll jump into our platform to explore new features, test functionality, and share internal feedback.
Later, you might wrap up your day by presenting improvements and ideas to the product and engineering teams - helping turn insights into real action.
You’ll be our go-to product expert, working in a high-paced startup environment with lots of fun and meaningful tasks.
Meeting with customers to understand their goals, workflows, and challenges.
Helping customers get onboarding to the product and continuously ensuring they’re set up for success.
Acting as an internal product expert - supporting teammates and troubleshooting issues.
Collecting, organising, and filtering customer feedback to identify key themes.
Creating clear product and feature requirements based on customer needs and strategy.
Collaborate with engineering, design, sales and marketing, as well as leadership to discuss and debate different product ideas and approaches.
Analysing and evaluating product effectiveness with data-driven insights.
Testing and validating new features using prompt engineering and emerging AI techniques.
Conducting market research and competitive analysis.
Taking initiative across varied tasks - from documentation to testing - as needed in our fast-moving team.
Requirements
You’ve likely worked with software before - maybe you’ve spent a few years in IT support, a technical customer success role, or working in testing. Or perhaps you have a few years of experience in product management.
Familiar with software engineering development lifecycle.
Interested in prompt engineering and conversational design principles.
Energised and enthusiastic about meeting with customers.
Comfortable adopting and experimenting with emerging AI tools and workflows, with the ability to adapt quickly.
Bonus: you’ve worked in a startup before and thrive in fast-paced environments.
Strong communication and analytical skills; able to turn complex feedback into clear product insights.
Comfortable working closely with customers and internal teams.
Organised, adaptable, and eager to contribute wherever needed to help the team succeed.
Enthusiastic learner with an interest in conversational technology and product development.
Benefits
Join a global team with colleagues from around the world
Participation in our Employee Share Options scheme, giving you a stake in UneeQ’s success
Annual learning allowance to support your professional growth
Health insurance coverage
Wellness allowance (for NZ & AU employees)
An extra week of annual leave (for NZ & AU employees)
Participation in our global annual Company Summit - yes, we fly in all our employees from around the world!
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