Specialist in Area Omnichannel implementing operational plans and managing partner relationships for MTN. Focused on achieving Prepaid strategy in Cape Town with strong communication and analytical skills.
About the role
- Operations Manager II executing risk mitigation activities for Enterprise Bank Operations at UMB. Collaborating across business lines to ensure high-level service and meet budget goals.
Responsibilities
- Collaborate across all business lines within UMB to execute overall strategy and direction of risk mitigation activities for Enterprise Bank Operations
- Own and actively monitor expenses, consistently striving to operate at or below current budget levels
- Obtain and develop material knowledge of area functions that allows for informed and deliberate decision-making
- Monitor and ensure the creation, maintenance and accuracy of department documentation for all functions, processes and procedures
- Provide necessary support and resources for staff training and development
- Review and analyze production reports relating to productivity/quality/efficiency and follow up on gaps in standards and expectations
- Develop reporting methods that deliver timely, accurate and concise department information as required by management
- Identify, hire, develop and retain top talent
- Promote and encourage cross-training for development of bench strength and functional coverage in critical areas
- Set challenging goals that will promote innovation, creativity and development of staff and managers
- Complete regular coaching with direct reports
- Manage underperformance through documented Performance Improvement Process
- Develop and maintain strong working relationships with internal/external customers including 3rd party vendors
- Develop, monitor and enforce the use of documented controls as part of our organizational risk management process
- Assist with gathering and review of data for various reviews and/or audits within associated departments
- Assist with follow up from internal or external audits to resolve questions and/or outstanding items throughout Enterprise Bank Operations
- Collaborate with 1st, 2nd, and 3rd line partners to review processes within Enterprise Bank Operations
- Remain current, provide support and maintain documentation as it relates to Disaster Recovery and Business Continuity activities
- Demonstrate leadership that drives culture of ownership throughout organization
- Participate in customer business reviews, RFPs, PIQs, customer tours, on-site customer meetings and other related activities
- Provide support and subject matter expertise to business partners for supported products and services to enhance the delivery of TUCE to UMB customers
Requirements
- At least 5 years of banking operations experience
- At least 2 years of managerial experience
- Experience in Banking compliance, Banking risk, Project management within a bank, financial services company, or tech company
- Experience with internal and external banking risk or regulatory reviews
- Working knowledge of AML-CFT, Reg CC, Reg E, escheatment, and/or other regulations related to the activities of an operations organization
- Demonstrated ability to successfully lead team activities or work initiatives ensuring the work produced is high quality
- Excellent analytical, problem-solving, and decision-making skills
- Bonus Points if you have: Bachelor’s degree with a business or finance discipline
Benefits
- Paid Time Off
- 401(k) matching program
- Annual incentive pay
- Paid holidays
- Comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage
- Health savings, flexible spending, and dependent care accounts
- Adoption assistance
- Employee assistance program
- Fitness reimbursement
- Tuition reimbursement
- Associate wellbeing program
- Associate emergency fund
- Various associate banking benefits
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