Financial professional managing a portfolio of customer accounts at Uline. Building relationships, resolving billing issues, and collaborating with teams to enhance customer experience.
Responsibilities
Manage an assigned portfolio of customer accounts, building relationships via phone and email.
Resolve past-due balances by identifying root causes and partnering with customers on payment solutions.
Maintain accurate account records, documenting collection activity and customer interactions.
Collaborate with Cash Applications, Credit, Customer Service and Sales teams to reduce aging and minimize bad debt.
Identify opportunities to improve processes and enhance the customer experience.
Requirements
Bachelor's degree.
Bilingual (English / Spanish) - fluent in both verbal and written forms.
1+ years of collections, accounts receivable or customer service experience preferred.
Working knowledge of Microsoft Word and Excel.
Strong communication skills with a customer-focused, solution-oriented mindset.
Benefits
Complete health insurance coverage and savings fund with employer match that starts day one !
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
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