Audience Operations Analyst executing audience distribution strategies for B2B clients. Collaborating with major brands to optimize targeted advertising campaigns.
About the role
- Operations Coordinator managing guest operations for a hospitality startup in Milan. Ensuring high standards of cleanliness and service quality in furnished apartments.
Responsibilities
- Manage the guest operations from check-in to check-out which includes resolution of guest requests and complaints
- Ensure the cleanliness and high quality condition of the apartments
- Manage and coordinate with third party service providers (i.e. plumbing, electricians, house cleaning, painters, carpenters etc.) and the building administration
- Assist the sales team with some visits for the apartments for potential customers.
- Provide data-driven recommendations and process improvements to drive higher operational efficiency, customer service, and quality of stays
- Conduct regular check-in inspections to ensure the apartments meet or exceed quality and cleanliness standards
- Manage the guest’s access to apartments; key management and keyless access codes and communicate these with GX team
- Manage welcome kits and cleaning essentials inventory
- Coordinate with housekeeping, maintenance and other teams to schedule tasks and ensure a timely turnaround between guest stays
- Replace all essential items and cleaning supplies in apartments in between guests
- Schedule and supervise the check-out cleaning of apartments
- Conduct check-out procedure
- Report and track the completion of maintenance and furniture replacement tasks that result from check-out
- Provide feedback to the design team about furniture quality
- Maintain oversight on expenditures and costs as an integral part of the guest operations responsibilities
Requirements
- 1+ years of operational and/or customer service experience in hospitality/vacation rental industry
- Previous experience using Property Management Systems
- Able to work from office but also out and around
- Valid driving license is a plus
- Hands on & resolutive attitude
- Comfortable working in cross-functional teams
- Fluency in English and Italian required
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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