Case Manager in the Client Complaints Appeal Office at RBC reviewing and resolving client complaint escalations while ensuring compliance with policies and procedures.
About the role
- Reservation Manager supporting U-Haul customers and dealerships through equipment placement and reservation management. Focused on balancing regional market inventory levels and customer satisfaction.
Responsibilities
- Assist with calls from and to customers.
- Help support field team members and U-Haul dealerships with equipment and reservation management and placement, while directing incoming customers' equipment to areas based on customer demand and productivity status in order to help balance regional market inventory levels to meet future demand.
- Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy.
- Assist with the Company’s U-Box portable storage product.
Requirements
- High school diploma or equivalent
- Working knowledge of office equipment such as multiline phones, phone etiquette, Word and email
- Proficient in customer service, time management and multitasking
Benefits
- Career stability
- Opportunities for advancement
- Mindset App Reimbursement
- Gym Reimbursement Program
- Health insurance & Prescription plans, if eligible
- Paid holidays, vacation, and sick days, if eligible
- Life insurance
- MetLaw Legal program
- MetLife auto and home insurance
- Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
- 401(k) Savings Plan
- Employee Stock Ownership Plan (ESOP)
- 24-hour physician available for kids
- Dental & Vision Plans
- Business travel insurance
- You Matter EAP
- LifeLock Identity Theft Protection
- Critical Illness/Group Accident Insurance
- Dave Ramsey’s SmartDollar Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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