Client Service Representative providing exceptional support for international clients in B2B technology services. Requires fluent French and English in a hybrid work model.
About the role
- Regional Director overseeing HRP and ERP service delivery across UK, Africa, and Middle East for TydeCo. Leading teams to ensure client satisfaction and operational excellence in a strategic role.
Responsibilities
- TydeCo is seeking an experienced Regional Director, Client Services to lead HRP, ERP, client training and integration service delivery across the UK, Africa, and the Middle East (EMEA).
- This is a strategic, high-impact role for a leader who excels at enterprise-level client management, escalations, and operational oversight, ensuring consistency, quality, and efficiency across multiple service lines.
- The Regional Director will manage a team responsible for delivering ERP, HRP, client training, integration services, focusing on process excellence, client satisfaction, and enterprise outcomes.
- This person will work closely with global leadership, overseeing regional operations while enabling their team to leverage technical expertise without requiring deep hands-on system knowledge themselves.
- This is an ideal role for a seasoned services leader with experience managing enterprise clients, cross-regional teams, and complex service delivery environments.
- As a platinum Sage partner, TydeCo U and our partner entity TydeCo PTY LTD. specialize in delivering cutting-edge ERP and HRP solutions such as Sage 300 Cloud and Sage Intacct.
- We also offer Outsourced Accounting solutions to help clients streamline financial operations and scale with confidence.
- If you're ready to lead in a fast-paced, high-impact environment, we invite you to be part of our journey.
Requirements
- Bachelor’s degree in Business, Operations, or related field; MBA preferred.
- 7–10+ years proven experience in client services, professional services, enterprise operations or c-suite leadership.
- Proven experience managing multi-country teams or regional operations.
- Experience overseeing ERP, HRP, client training and integration service delivery, enterprise deals, and escalations.
- Strong financial, operational, and P&L management skills.
- Executive client-facing experience.
- Proven experience with Sage Intacct, Sage 300 People, and iPaaS Solutions preferred.
- Accounting background preferred.
- Multi-industry enterprise project delivery experience.
- Experience managing teams across UK, Africa, and Middle East.
- Strategic exposure to enterprise SaaS or ERP consulting environments.
Benefits
- Work can take place either in an open office setting or remote setting with the expectation to travel onsite based on business and management needs.
- This is a full-time position that requires the ability to work a flexible and regular full-time schedule.
- It requires the ability to sit and work at a computer for extended periods of time and communicate effectively with a diverse audience in person, by phone and by computer.
- TydeCo U is an equal opportunity employer.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
- We encourage applications from qualified candidates of all backgrounds, regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy, maternity, or any other legally protected characteristics.
- We reserve the right to not fill this role.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Head of Support managing post - sale technical client services for Broadridge's Sentry business. Responsibilities include installation, troubleshooting, and team management within a cloud - based software environment.
Home Builder Finance Banking Assistant providing support to Relationship Managers and handling customer requests. Duties include preparing documents, maintaining records, and assisting with service transactions.
Senior Client Service Manager I supervising a team for client reporting at TIAA Global Capabilities. Ensuring accuracy in reports and managing team performance in Pune, India.
Client Services Manager II at TIAA enhancing client satisfaction and operational efficiency in retirement benefits. Collaborating with partners to implement business plans and managing administrative tasks.
Client Services Manager enhancing client satisfaction and operational excellence for retirement benefits. Managing client relationships and administrative activities with institutional clients.
Client Service Administrator providing critical support to retirement and private wealth clients. Performing clerical and administrative tasks to assist with client account retention and service excellence.
Client Services Consultant at WorkNest providing onboarding and training support for HR software clients. Working in a hybrid, collaborative environment based in Glasgow.
Manager Client Services at Pulse Advertising overseeing social media strategies and client relationships. Collaborating with internal teams to deliver impactful campaigns and report performance metrics.
Client Service Manager managing relationships and growing accounts for AND Digital, a tech company focused on closing the digital skills gap.