About the role

  • Helpdesk Technician monitoring IT vulnerabilities and supporting users with remediation and security assessments. Collaborating with IT teams to ensure compliance and address technical issues.

Responsibilities

  • Regular monitor vulnerability scans performed on systems and applications.
  • Mitigate found vulnerabilities by contacting users and Remoting into Laptops to preform Patching.
  • Identify and document security vulnerabilities and recommend appropriate remediation strategies.
  • Work closely with IT teams to ensure vulnerabilities are promptly addressed and mitigated.
  • Develop and maintain vulnerability management procedures and documentation.
  • Conduct security assessments and audits to ensure compliance with security policies and standards.
  • Stay informed about emerging security threats, technologies, and best practices.
  • Provide support during security audits and assessments by third-party entities.
  • Provide onsite technical support to users as needed.
  • Provide remote support to users using Beyond Trust Remote Support.

Requirements

  • 3+ years of experience in an Windows IT Services End-user support or Endpoint Administrator role
  • Experience in Helpdesk Support
  • Experience in vulnerability assessment and management.
  • Familiarity with security tools and technologies such as Nessus, MECM and Intune
  • Excellent problem-solving skills and attention to detail.
  • Ability to work effectively both independently and as part of a team.
  • Strong communication and interpersonal skills

Job title

Helpdesk Technician – IT Vulnerability

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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