About the role

Principal Manufacturing Solutions Engineer developing customer-specific solutions for Tulip's Frontline Operations Platform. Partnering with manufacturers to enhance their operational efficiency and quality.

Responsibilities

Partner with plant-level and corporate stakeholders at a customer’s site (operators, engineers, IT, quality, operations leadership)
Lead design, build, and deployment of customer-specific Tulip solutions
Work side by side with customers and partners to implement solutions in live manufacturing environments
Deploy solutions to live production environments with minimal disruption
Integrate with shop-floor systems such as PLCs, MES/ERP, and quality systems
Work with machine data, events, and production context (orders, materials, routings)
Troubleshoot and resolve complex issues spanning software, data, and operational workflows
Serve as the technical owner for forward-deployed customer solutions
Serve as the technical authority during customer deployments
Advise on architecture, scalability, security, and reliability in regulated or high-availability environments
Document solutions and share learnings across internal teams
Communicate and work with broader customer team to strategize for success
Represent the voice of the customer to Product and Engineering teams, and collaborate to influence Product roadmap and feature design
Help generalize customer-specific solutions into reusable product capabilities
Contribute to internal process development, best practices, and cross-team collaboration

8-10+ years of experience in manufacturing, industrial software, or manufacturing-focused technology roles, with at least 4 years of experience in direct, customer-facing or consultant roles
Ability to walk a shop floor and independently identify opportunities for operational improvement
Experience with Operations Technology, including MES, ERP, quality, or production systems (Architecture and implementation experience strongly preferred)
Experience integrating systems and devices in manufacturing environments
Strong understanding of manufacturing workflows, quality, traceability, and operational constraints
Proven ability to lead complex technical or operational initiatives end to end
Strong project management, organization, and communication skills
Comfortable and experienced in customer-facing, technically deep conversations
Ability to think creatively and strategically while delivering practical solutions
A demonstrated commitment to viewing problems through the customer’s lens
Ability to learn quickly and lead by example in ambiguous environments
BS degree in Engineering or a related technical field (or equivalent experience)
Must be able to work onsite in Windsor, CT, with regular travel to Boston, MA
Must be willing to travel up to 75%

Direct impact on product and culture
Company equity
Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)
Flexible work schedule and unlimited vacation policy
Virtual company events and happy hours
Fitness subsidies
An inclusive, dog-friendly office with diverse and inspiring colleagues