Join Severn Trent Water Limited's Customer Operations team to make a positive impact. We are looking for individuals with a proactive mindset and problem - solving skills.
About the role
- Livestream Operations Intern supporting operational and technical execution for social commerce in Vietnam. Engaging with brands and learning through hands-on experiences in a dynamic environment.
Responsibilities
- Livestream Operations Support
- Set up and prepare livestream rooms before each session
- Arrange products, samples, devices, and livestream tools according to the plan
- Support livestream hosts during live sessions: Pin products and manage live cart; Remind hosts of deal timing, promotions, and key points; Monitor live chat and flag issues to the team
- Follow livestream run-downs, scripts, and checklists provided by the team
- Report issues during livestream for internal teams
- Technical & Production Support
- Support basic technical setup for livestreams: Operate OBS at a basic level (scene switching, checking sources); Set up cameras with correct angles and basic focus; Check microphones, lighting, and internet connection before & during going live
- Monitor livestream quality during sessions (video, audio, stability)
- Ensure livestream technical setup complies with platform requirements and brand standards.
- Assist with simple troubleshooting during livestreams under guidance
- Post-livestream Support
- Support post-live tasks such as: Tidy up the room, and neatly arrange samples; Save recordings; Collect & report performance data
Requirements
- Final-year student majoring in Marketing, E-commerce, Business, Media, Communication, IT, Multimedia, or related fields
- Able to commit to a 6-month internship period
- Strong interest in livestreaming and social commerce
- Detail-oriented with good organization and task management
- Eager to learn new knowledge, tools, systems, and workflows quickly
- Available for evening and weekend shifts
- Basic understanding or interest in: Livestream platforms (Shopee, TikTok, Lazada), OBS, and livestream tools.
- Hands-on and responsible: can handle repetitive tasks with consistency and reliability.
- Eager to learn and open to feedback.
- Calm and focused during live sessions
- Collaborative and adaptable, comfortable supporting multiple team members or ad-hoc requests.
- Positive attitude and energy, enjoys a fast-paced, result-driven work environment.
- Fluency in English is a plus.
Benefits
- Hands-on experience supporting real livestream sessions for major brands
- Practical learning in livestream operations and technical setup
- Clear exposure to how social commerce teams work end-to-end
- Training and on-the-job guidance from experienced team members
- Opportunity to be considered for a full-time Livestream Operations role based on performance
- Mentorship from experienced leaders in a leading e-Commerce organization
- Competitive compensation
- Generous benefits, including comprehensive insurance and ample leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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