Hybrid Merchant KYC Analyst

at Trustly

• Job title: Merchant KYC Analyst
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: SQL
• Location requirements: Hybrid, Lisbon, Portugal

About the role

• Merchant KYC Analyst at Trustly ensuring compliance through customer due diligence. Collaborating with various departments on regulatory requirements in a fast-paced environment.

Responsibilities

• Ensure that the CDD documentation submitted is accurate and complete
• Conduct investigations using internal and external sources to independently verify submitted CDD documentation or complete missing pieces (where applicable)
• Communicate with Sales department and sometimes with the prospective merchant directly to clarify or acquire missing information
• Perform sanctions and PEP screening using internal tools
• Conduct enhanced due diligence using internal and external sources
• Perform adverse media research
• Compile and maintain customer profiles, document key findings and rationale
• Conduct follow up CDD & monitoring routines on existing corporate clients and partners
• Deal with ad-hoc matters related to existing client base (transfers of agreements, regulatory & licensing affairs, group agreements and etc.) involving Legal and Compliance teams where necessary.
• Keep all relevant internal records up-to-date
• Maintain customer profiles, document key findings and rationale behind decisions.
• Escalate findings internally when necessary and take part in further discussions with internal or external stakeholders.
• Perform monitoring routines on customers’ online presence.
• Conduct risk-based follow-up CDD whenever necessary

Requirements

• 2+ years of corporate and institutional customer due diligence, underwriting or onboarding experience in the regulated environment, corporate banking, financial services or Fintech
• Knowledge within the gaming and Financial Service environment is considered an advantage
• Knowledge of EU regulatory landscape
• Critical/analytical thinking; ability to prioritize and differentiate between what is a distraction and what really matters
• Ability to work under pressure in a rapidly changing, high-growth environment
• Ability to make a rational decision considering relevant risks and take responsibility for such decisions
• Highest ethical standards
• Ability to work independently under minimal supervision when necessary
• Attention to detail, natural curiosity and desire to drill down to the root of the matter
• Highly organized and cooperative skills
• Superb verbal and written command of the English language
• Knowledge of SQL considered an advantage

Benefits

• 20 to 25 days of holiday to support a healthy work-life balance
• Monthly team outing allowance to enjoy social events with your colleagues
• Office perks such as refreshments (coffee, sodas etc.), breakfast, fruit and snacks
• Meal card to enjoy a daily lunch allowance to make your workdays even more convenient
• Well being support our health allowance covers gym memberships, massages, and much more to help you feel your best
• PLUS additional benefits designed to enhance your work-life experience!