Hybrid Director, KYC Operations

at Capital One

• Job title: Director, KYC Operations
• Job type: Full Time
• Experience level: Lead
• Salary: $173,000 - $217,200 per year
• Degree requirement: Bachelor's Degree
• Tech skills: PMP
• Location requirements: Hybrid, Richmond, United States

About the role

• Director leading KYC Operations teams in Capital One’s Retail Bank Operations organization. Overseeing regulatory compliance, process improvement, and team performance in a financial services environment.

Responsibilities

• Oversee all aspects of KYC Operations, the continuous process improvement and automation agenda, 2nd and 3rd line stakeholder engagement.
• Lead the team to deliver against daily production metrics, regulatory requirements, customer requests, and strategic initiatives in a well managed way.
• Monitor internal (e.g., complaints, quality assurance, and general leaders) and industry trends to measure effectiveness.
• Identify new drivers of efficiency and continue to influence innovation and transformation in a complex dynamic environment.
• Influence operational and system changes to deliver against changing industry and regulatory requirements that impact critical business processes.
• Foster proper infrastructure and controls to proactively identify and minimize key operational, financial, regulatory, and customer experience risks.
• Drive results, while creating an inclusive, empowering, and inspiring work environment for all employees.
• Demonstrate strong people leadership skills.
• Effectively lead a large organization consisting of both exempt and non-exempt associates and contractors across multiple locations.

Requirements

• Bachelor's Degree or military experience
• At least 5 years of financial services experience
• At least 5 years of people management experience
• At least 5 years of operations management experience
• At least 3 years of process and project management experience
• At least 3 years of experience overseeing regulatory requirements or risk management
• At least 3 years of experience managing customer communications
• At least 5 years of relationship management experience
• Master's degree (preferred)
• At least 4 years of experience working with AML/BSA KYC regulations (preferred)
• PMP, Lean, Agile or Six Sigma certification (preferred)
• CRCM, CAMS, CIPP, or ABA Risk Management certification (preferred)
• At least 8 years of financial services experience (preferred)
• At least 10 years of people management experience (preferred)
• At least 8 years of operations experience (preferred)
• At least 5 years of process and project management experience (preferred)
• At least 5 years of experience overseeing regulatory requirements or risk management (preferred)
• At least 5 years experience in a regulated operations environment within Audit, Legal, and Compliance (preferred)

Benefits

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Performance based incentive compensation