About the role

Delivery-focused Program Director leading complex, multi-workstream transformation programs in digital identity verification. Collaborating across teams to drive high-impact initiatives and improve organizational effectiveness.

Responsibilities

Own end-to-end execution of enterprise-level transformation programs.
Break down large initiatives into structured, trackable workstreams with clear owners and deliverables.
Build and maintain detailed program plans, dependency maps, RAID logs, and milestone trackers.
Drive weekly execution cadences and enforce accountability across stakeholders.
Escalate and resolve blockers quickly to maintain forward momentum.
Align functional teams on priorities, sequencing, and resource allocation.
Ensure clarity of scope and prevent scope creep through disciplined change control.
Facilitate working sessions to resolve operational friction and decision bottlenecks.
Track and manage cross-team dependencies to avoid delivery delays.
Establish structured reporting mechanisms (dashboards, status reports, executive summaries).
Lead program review forums and provide clear, concise updates to senior leadership.
Monitor progress against KPIs, timelines, and budgets.
Maintain visibility into risks, mitigation plans, and issue resolution.
Support implementation of new systems, tools, workflows, or operating models.
Partner with business leaders to transition initiatives from project phase to steady-state operations.
Ensure adoption plans are in place and measurable outcomes are achieved.
Identify inefficiencies and drive continuous improvement post-launch.
Track tangible business outcomes (efficiency gains, cycle time reductions, cost savings, revenue enablement, risk reduction).

7+ years of experience in program management, operations, or large-scale cross-functional delivery within SaaS, fintech, or technology environments.
Proven experience leading multi-workstream initiatives with measurable business impact.
Strong track record of driving execution in fast-paced, high-growth environments.
Experience working across technical and non-technical teams.
Strong project and program management discipline.
Exceptional organizational and follow-through skills.
High accountability mindset with bias toward action.
Comfortable managing ambiguity while maintaining structure.
Strong stakeholder management and influencing skills.
Excellent written and verbal communication skills.
Proficiency with program management tools (e.g., Jira, Asana, Smartsheet, Monday.com).

Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency).
Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events. Many locations also feature parent rooms, on-site gyms, comfortable lounges, and adaptable workstations to support your comfort and productivity.
Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized.
Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies.