Hybrid Operations Program Manager

at Florence Immigrant and Refugee Rights Project

• Job title: Operations Program Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $77,875 - $97,487 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud, Cyber Security
• Location requirements: Hybrid, Phoenix, United States

About the role

• Operations Program Manager overseeing organizational operations for The Florence Project. Ensuring operational systems support program delivery and organizational sustainability in a hybrid environment.

Responsibilities

• Develop and maintain the strategic vision and multi-year roadmap for the operations program.
• Turn organizational strategy into operational priorities, policies, and systems.
• Serve as senior leadership partner to Executive Director, Deputy Director, and other department directors on organizational initiatives.
• Anticipate and address operational needs and risks associated with organizational changes, program changes, and external changes that might affect the organization.
• Lead change management for major operational projects, including system implementations, policy changes, and office transitions.
• Work with Office of People & Culture on onboarding, offboarding, workplace policies and staff experience.
• Work with legal programs on operational support for legal services.
• Work with Finance Team on budgets, contracts, insurance, and compliance.
• Work with the Development Team on systems supporting fundraising and data and donor compliance.
• Set and enforce organization-wide operational standards and systems.
• Ensure consistent operational standards, policies, and practices across all offices.
• Establish and monitor operational performance metrics and reporting mechanism.
• Review, approve, and maintain organization-wide operations policies, SOPs and workflows.
• Ensure effective coordination between operations, programmatic, and administrative departments.
• Develop and manage the operations budget in partnership with the finance department.
• Forecast operational expenses related to facilities, technology, insurance, and vendors.
• Review budget regularly and make recommendations as needed.
• Conduct cost benefit and risk analyses for major operational changes and costs.
• Ensure procurement and vendor decisions align with budgetary parameters and org priorities.
• Provide strategic oversight of the organization’s technology infrastructure, including hardware, software, communication platforms, cloud services, and case management systems.
• Supervise the Data Coordinator responsible for Legal Server administration, data integrity, reporting and systems governance.
• Supervise the technology administrative assistant supporting IT operations, user support, and vendor engagement.
• Ensure technology systems meet programmatic, reporting, security and compliance needs.
• Along with leadership, evaluate and implement new systems that improve efficiency and effectiveness.
• Serve as proactive organizational lead for operational compliance, including cybersecurity and data protection.
• Lead business continuity and disaster recovery planning in coordination with leadership.
• Oversee cybersecurity governance, including policies, training, incident response coordination, and vendor compliance.
• Identify, assess and mitigate operational risks before they impact program delivery or organizational stability.
• Hold primary responsibility for organizational insurance procurement, renewal, coverage review and claims coordination.
• Ensure adequate insurance coverage for facilities, staff, technology assets, and organizational activities.
• Oversee asset management frameworks to safeguard organizational property and infrastructure.
• Ensure continuity plans are in place for facilities outages, system failures and emergency scenarios.
• Provide strategic oversight of organization wide vendor relationships and procurement practices.
• Review, approve, and oversee major vendor contracts, renewals, and RFP process.
• Ensure vendors meet service, security, compliance and performance expectations.
• Partner with the finance department to manage contract lifecycles, renewals and vendor risk.
• Directly supervise the Operations Manager, Administrative Assistant – Tech Support, and Data Coordinator.
• Support the Operations Manager in supervising the Office Coordinators and Administrative Assistants.
• Establish clear performance expectations, goals and accountability for operations staff in collaboration with the Operations Manager.
• Ensure staff are appropriately trained, supported and resourced to meet operational standards.
• Owns governance of operations policies and SOP’s.
• Ensure operational knowledge is documented, maintained, and transferable.
• Lead succession planning and knowledge transfer for key operations functions.
• Reduce reliance on informal or undocumented processes.
• Provide operational reporting and updates to executive leadership and board.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree required; advanced degree or equivalent senior leadership experience preferred.
• At least 4 years of experience in management or operations.
• Demonstrated ability to make sound decisions at a leadership level.
• High ethical standards, integrity, reliability and sound judgement.
• Experience developing and maintaining systems for organizing records, data, and operational information.
• Strong written and verbal communications skills, including professional phone and email communication.
• Demonstrated commitment to the mission of serving immigrant communities with respect, dignity and care, and to advancing diversity, equity and inclusion.
• Strong interpersonal skills and the ability to work effectively with people from diverse backgrounds.
• Highly organized, adaptable, and able to work effectively in a fast-paced, resource-limited environment.
• Proven ability to manage multiple priorities, solve problems, and meet deadlines.
• Collaborative, flexible, and respectful team member who supports a client-centered and mission-driven workplace.
• Ability to work independently, prioritize effectively, and remain steady during periods of change, pressure, or crisis.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Must be able to pass federal and state background checks.
• Willingness and ability to travel as required for the position.
• Valid driver’s license and reliable transportation required.
• Strong computer skills, including proficiency with standard office and productivity tools.

Benefits

• Medical plans including health, dental, vision coverage, subject to plan terms
• Short Term Disability
• Eligibility for group benefits such as voluntary life insurance, subject to applicable waiting periods
• Retirement plan, subject to plan terms
• Paid Time Off earned on a biweekly accrual basis- Twenty-five (25) Days of Vacation Time, annually
• Five (5) Days of Medical/Sick Time, annually
• One (1) Day of Personal Time, monthly
• Eight (8) Week Paid Sabbatical, after three years of employment
• Bereavement leave.
• Fifteen (15) Organization-paid holidays, all observed
• Eligible for Parental Leave which includes Thirteen (13) paid weeks
• Mileage reimbursement for travel between offices and places of work.
• Relocation Assistance for out of state new hires available for some positions.