Hybrid IT Systems Analyst

at Truliant Federal Credit Union

• Job title: IT Systems Analyst
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: SQL, Tableau
• Location requirements: Hybrid, Winston Salem, United States

About the role

• IT Systems Analyst supporting the analysis, administration, and integration of systems at Truliant. Collaborating with business and IT teams to enhance workflows and system performance.

Responsibilities

• Acts as an application administrator and subject matter expert (SME) for designated business applications.
• Serves as Level-2 support for any critical business application related issues.
• Utilizes the vendor client site, focus and advisory groups, and training events to stay informed of all applicable information about assigned core business applications.
• Manages tickets, product configurations, and ongoing maintenance of assigned applications and services.
• Assists with new product enhancements, including testing, hot fixes, and database refreshes.
• Manages internal tickets to completion with little to no supervision.
• Oversees the management and resolution of tickets opened with vendors for applications they administer.
• Collaborates with Information Security, Database, and Infrastructure Services teams to configure and administer applications/products, ensuring reliability and security for all users and members.
• Assists with after-hours support to implement business-critical updates and modifications.
• Assists with testing efforts, including functional, system, regression, and automated testing, and executes automated testing scripts.
• Executes SQL queries to identify and resolve technical issues, collaborating with vendor support as needed.
• Develops and maintains detailed technical documents, including workflows, technical specifications, data analysis, and updating end to end system documentation.
• For non-corporate projects, assists with task creation and execution of tasks and provides insight and support to projects, as requested.
• Works closely with project managers, business analysts, and other systems analysts to ensure successful system implementation.
• Evaluates enhancements, releases, and new product offerings to identify and communicate business value and operational efficiencies.
• Performs application upgrade planning, management, and implementation efforts involving cross-functional teams and vendors, ensuring successful outcomes and adheres to change control processes for all assigned applications.
• Provides work effort/estimates and actual hours for assigned tickets and project tasks.
• Monitors vendor/service provider performance to ensure quality and service levels are maintained.
• Assists with other tasks and projects as assigned.
• Timely logging of time spent on project and task work.

Requirements

• Bachelor’s degree, or equivalent experience, in Information Technology, Business Administration, or a related field required.
• Minimum of 1 year of experience as a Systems Analyst, or equivalent role, preferably in financial services, banking, or credit unions required.
• Experience with Fiserv software solutions preferred.
• Must have a strong understanding of business processes, particularly within a credit union or financial institution context.
• Must have excellent communication skills in English, both verbal and written.
• Must have excellent analytical, problem-solving, and critical thinking skills.
• Must have effective communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders.
• Must be able to work on multiple projects concurrently in fast paced and complex business environment under minimal supervision.
• Must understand the security aspects of the application(s) in regards to user access, user roles, imported data, exported data and data storage.
• Must have ability to solve practical problems and deal with a variety of situations exercising flexibility, critical thinking skills and sound judgment in a fast-paced environment.
• Must have excellent interpersonal skills and the ability to get along with diverse personalities.
• Must have strong organizational abilities, with attention to detail.
• Must be familiar with data analysis tools such as SQL, Tableau, or Power BI.
• Must be proficient in MS Outlook, Excel, Word, PowerPoint, Visio and Project.
• Must be able to work in a general office environment.
• Must be flexible and able to shift resources and priorities as required.
• Should possess a strong commitment to providing excellent service to Truliant’s members, both internal and external.

Benefits

• No-cost employee Medical, dental, vision coverage
• Prescription benefits (including mail order)
• Paid holidays and Paid Time Off (PTO)
• 401(k) plan with contribution matching
• Paid community involvement volunteers hours
• Paid group life Insurance
• Teammate loan discounts
• Tuition reimbursement
• Short and long-term disability
• Health & Wellness program
• Teledoc (physician video conferencing)
• Onsite fitness facilities or health club reimbursement
• Employee Assistance Program (EAP)
• Medical flexible spending account
• Dependent care flexible spending account