Associate Director in InfraTech focusing on business development and client engagement for infrastructure advisory. Leading teams and driving innovative solutions to optimize value in asset - intensive organizations.
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Hybrid Senior Director – Enterprise Problem Management, Service Excellence
Posted last month
About the role
- Senior Director leading enterprise problem management to enhance operational stability at Truist. Focusing on insights and improvements across technology and support processes.
Responsibilities
- Set strategic direction for assigned work area
- Develop and lead a high-performing team
- Provide triage leadership and communications for high-priority incidents
- Collaborate with cross-functional teams to perform Problem Management
- Maintain awareness of existing and emerging technologies
- Utilize ITIL framework expertise
- Establish KPIs and metrics for effectiveness measurement
- Liaise with executive leadership for status updates
- Plan and develop budgets and perform salary administration
- Drive the development and maintenance of a knowledge base
- Lead staff and evaluate processes regularly
- Maintain appropriate Risk Profile and partner with defense lines
Requirements
- Bachelor’s degree in Computer Science, Information Systems, Engineering or related disciplines
- 15 years’ experience managing system/application engineers
- 10 years’ relevant business experience
- 5 years’ managing a large staff
- 5 years’ experience with budget responsibilities
- Proven experience driving incident management triage
- Proven experience with IT service management (ITSM) practices and tools
- Extensive experience with monitoring tools
- Knowledge of distributed, mainframe, public and private cloud-based applications
- Executive level communications skills
- Strong analytical and architectural skills
- Knowledge of current and emerging application software products and tools
- Ability to manage a high volume of internal client relationships
- Knowledge of all phases of software engineering life cycle
- Ability to translate enterprise level strategic planning information into business solutions
Benefits
- Medical, dental, vision, life insurance, disability
- Accidental death and dismemberment
- Tax-preferred savings accounts
- 401k plan
- 10 days of vacation
- 10 sick days
- Paid holidays
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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