Hybrid Senior Product Owner – Interactive Help

at T. Rowe Price

• Job title: Senior Product Owner – Interactive Help
• Job type: Full Time
• Experience level: Senior
• Salary: $122,000 - $261,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Owings Mills, United States

About the role

• Product Owner for Interactive Help at T. Rowe Price, enhancing client servicing through AI-enabled capabilities and cross-functional collaboration. Leading product strategy and roadmap with a focus on client experience.

Responsibilities

• Owns the Interactive Help product and establishes the product road map to evolve client servicing through AI-enabled capabilities.
• Applies comprehensive knowledge of AI technologies, servicing models, content and knowledge ecosystems, information seeking behavior, and regulatory environments to deliver meaningful business outcomes.
• Leads a multi-horizon product road map, launching with focused scope to enable rapid learning while ensuring alignment with enterprise strategy, governance standards, and risk requirements.
• Demonstrates strong product judgment and partners closely with business stakeholders to shape priorities and take action on insights.
• Communicates milestones, insights, progress, and metrics to stakeholders across the organization.
• Develops and maintains a clear vision for the Interactive Help product and experience, spanning client experience, AI-enabled capabilities, content and knowledge foundations, and servicing outcomes.
• Establishes and evolves the product road map across near- and longer-term horizons.
• Leads and coordinates cross-functional teams across technology, product, content, operations, and risk to shape product direction and delivery.
• Leverages client research, behavioral insights, and in-market learning to inform product strategy and execution.
• Through leadership of cross-functional teams, ensures Interactive Help meets or exceeds standards for client experience, business performance, compliance, and operational efficiency.
• Monitors and interprets performance metrics such as digital completion, containment, client satisfaction, and quality measures, using insights to drive continuous improvement and inform expansion decisions.
• Partners with servicing, operations, and change leaders to support adoption of new capabilities and ensure Interactive Help is integrated effectively into existing service models.

Requirements

• Bachelor's degree or the equivalent combination of education and relevant experience
• 8+ years of total relevant work experience
• Experience leading client-facing digital products or experiences that leverage AI, automation, or advanced analytics
• Demonstrated success taking products from ideation through scaled adoption, using learning and data to inform priorities
• Experience working with cross-functional teams including engineering, product, content, operations, and risk/compliance
• Familiarity with AI-enabled knowledge, search, or virtual assistant capabilities, including intent recognition and response orchestration
• Strong understanding of digital servicing models and optimization of digital self-service experiences
• Experience supporting adoption of new tools or capabilities within established operating models
• Ability to partner effectively with business and operations leaders to align product outcomes with associate and client needs
• Experience operating in regulated environments, balancing innovation, client experience, and risk management
• Strong analytical, communication, and stakeholder management skills, with the ability to influence and align diverse partners

Benefits

• Competitive compensation
• Annual bonus eligibility
• A generous retirement plan
• Hybrid work schedule
• Health and wellness benefits, including online therapy
• Paid time off for vacation, illness, medical appointments, and volunteering days
• Family care resources, including fertility and adoption benefits