Division Director enhancing education and guiding students at Tecnológico de Monterrey. Contributing to developing competitive students and supporting academic faculty.
About the role
- Director of Knowledge Solutions responsible for knowledge management strategy at Troutman Pepper Locke. Collaborating with teams to ensure effective knowledge sharing and firm competitiveness.
Responsibilities
- Serve as the primary architect and owner of the firm’s knowledge management strategy and operating model, translating strategic priorities into a practical, firmwide KM program.
- Collaborate across Knowledge Management & Innovation and practice groups to embed KM principles into attorney workflows, product development, and process improvement initiatives as part of how legal work is performed.
- Partner with stakeholders across the organization to ensure KM assets are structured, governed, and maintained to align with the firm’s data ecosystem, analytics, search, and AI initiatives.
- Establish and maintain taxonomies, metadata standards, and knowledge architecture that balance consistency with attorney autonomy and practice needs.
- Own the evaluation, governance, and evolution of KM-related platforms and tools, in partnership with stakeholders throughout the firm (e.g., knowledge portals, search tools, collaboration systems).
- Drive continuous improvement in knowledge findability, search performance, content quality, and reuse through governance, training, and iterative enhancement.
Requirements
- Bachelor’s degree required; JD, MBA, or advanced degree in Library & Information Science, Information Management, or related field preferred; or an equivalent combination of education and experience to perform the core responsibilities of the role
- Minimum of eight (8) years of experience in knowledge management, innovation, legal operations, or related disciplines within a law firm or professional services environment, including demonstrated success leading KM programs, transformation initiatives, or enterprise-scale change efforts.
- Strong familiarity with document management systems, KM platforms, knowledge portals, collaboration tools, and enterprise search.
- Knowledge of taxonomy development, metadata standards, information architecture, and data governance.
- Relevant certifications (e.g., knowledge management, information architecture, data governance) beneficial.
Benefits
- Employee support and advancement
- Inclusion and innovation as keys to a stronger future
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