Hybrid Digital Systems Analyst

Posted 6 hours ago

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About the role

  • Digital Systems Analyst managing Trócaire’s Enterprise Applications including Salesforce and Unit4. Administering system performance and leading improvements for optimal functionality.

Responsibilities

  • Administer and manage the following Enterprise systems, ensuring optimal performance, security, and configuration: Salesforce, Unit4 (Agresso).
  • Maintain and update Role-Based Access Control (RBAC) matrix for Salesforce and Unit4(Agresso).
  • Maintain detailed system configuration and access management documentation.
  • Provide technical and functional expertise in the design and enhancement of enterprise systems.
  • Conduct in-depth analysis of existing systems to identify optimisation opportunities.
  • Develop and propose improvements to system functionality, workflow, and user experience.
  • Create detailed technical specifications for system enhancements and new feature implementations.
  • Evaluate emerging technologies and their potential application to Trócaire's enterprise systems.
  • Lead and manage enterprise system improvement projects from conception to implementation.
  • Develop comprehensive project plans, including scope, timelines, resources, and deliverables.
  • Coordinate cross-functional teams to ensure successful project execution.
  • Conduct thorough impact assessments and change management planning.
  • Implement and monitor project metrics to track success and drive continuous improvement.
  • Provide backup support for monitoring the Digital Services helpdesk functions.
  • Ensure seamless resolution of incidents and requests during primary staff absence.
  • Liaise with 3rd party suppliers to resolve critical system issues.
  • Conduct targeted application training to maintain system user proficiency.

Requirements

  • IT qualification or equivalent hands-on experience.
  • Minimum of 3 years experience in an IT Services, IT Support role, experience in Salesforce (administration, configuration, or development) or Unit4 Business World (Agresso).
  • Experience in providing IT Service Delivery using the ITIL framework.
  • Experience with software applications, particularly in an NGO or non-profit environment, is highly desirable.
  • Strong technical skills and the ability to quickly learn and teach new software applications.
  • Familiarity with Salesforce administration tools (e.g. Flow, reports, user management) and/or Unit4 Business World financial modules.
  • Excellent communication and interpersonal skills, with a strong ability to convey complex information in an understandable manner.
  • Proficiency in developing training materials using Microsoft Office, e-learning platforms, and other relevant tools.
  • Strong organisational and project management skills.
  • Highly organised, proactive, self-motivated.
  • Ability to solve complex problems.
  • Work effectively independently and as part of a team, good team player and willing to assist and share knowledge.
  • Detail focused.
  • Delivery and service focused.

Benefits

  • Trócaire offers a competitive package of salary and benefits.
  • Excellent range of work life balance friendly policies including hybrid and flexible working.

Job title

Digital Systems Analyst

Job type

Experience level

Mid levelSenior

Salary

€35,000 - €40,000 per year

Degree requirement

Professional Certificate

Location requirements

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