Digital Systems Analyst managing Trócaire’s Enterprise Applications including Salesforce and Unit4. Administering system performance and leading improvements for optimal functionality.
Responsibilities
Administer and manage the following Enterprise systems, ensuring optimal performance, security, and configuration: Salesforce, Unit4 (Agresso).
Maintain and update Role-Based Access Control (RBAC) matrix for Salesforce and Unit4(Agresso).
Maintain detailed system configuration and access management documentation.
Provide technical and functional expertise in the design and enhancement of enterprise systems.
Conduct in-depth analysis of existing systems to identify optimisation opportunities.
Develop and propose improvements to system functionality, workflow, and user experience.
Create detailed technical specifications for system enhancements and new feature implementations.
Evaluate emerging technologies and their potential application to Trócaire's enterprise systems.
Lead and manage enterprise system improvement projects from conception to implementation.
Develop comprehensive project plans, including scope, timelines, resources, and deliverables.
Coordinate cross-functional teams to ensure successful project execution.
Conduct thorough impact assessments and change management planning.
Implement and monitor project metrics to track success and drive continuous improvement.
Provide backup support for monitoring the Digital Services helpdesk functions.
Ensure seamless resolution of incidents and requests during primary staff absence.
Liaise with 3rd party suppliers to resolve critical system issues.
Conduct targeted application training to maintain system user proficiency.
Requirements
IT qualification or equivalent hands-on experience.
Minimum of 3 years experience in an IT Services, IT Support role, experience in Salesforce (administration, configuration, or development) or Unit4 Business World (Agresso).
Experience in providing IT Service Delivery using the ITIL framework.
Experience with software applications, particularly in an NGO or non-profit environment, is highly desirable.
Strong technical skills and the ability to quickly learn and teach new software applications.
Familiarity with Salesforce administration tools (e.g. Flow, reports, user management) and/or Unit4 Business World financial modules.
Excellent communication and interpersonal skills, with a strong ability to convey complex information in an understandable manner.
Proficiency in developing training materials using Microsoft Office, e-learning platforms, and other relevant tools.
Strong organisational and project management skills.
Highly organised, proactive, self-motivated.
Ability to solve complex problems.
Work effectively independently and as part of a team, good team player and willing to assist and share knowledge.
Detail focused.
Delivery and service focused.
Benefits
Trócaire offers a competitive package of salary and benefits.
Excellent range of work life balance friendly policies including hybrid and flexible working.
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